ThrioRemote functions without the need for a standard user interface. This provides the full power of an integrated voice and digital platform on the devices users are already familiar with.
CALABASAS, Calif. (PRWEB) March 17, 2020
Thrio, Inc., provider of an award-winning complete CCaaS platform, announced the immediate availability of ThrioRemote, a productized response to the coronavirus outbreak. ThrioRemote enables enterprises to maintain business continuity while transitioning to remote work. This allows for deployments of distributed users of all types within hours, including those who are not traditional contact center agents.
ThrioRemote functions without the need for a standard user interface. This provides the full power of an integrated voice and digital platform on the devices users are already familiar with, as calls can be made or received from cell or home phones. All call flows and routing rules still occur, and the user simply has to pick up their phone. Thrio handles all the routing, queuing, IVR interactions, and 100% recording invisibly in the background. Users can be running with ThrioRemote’s no-UI agent experience with little to no training required.
ThrioRemote provides a stable option in case of internet connectivity issues, which many remote workers may face during this unprecedented transition to at home work. Additionally, ThrioRemote can reduce the demand on IT teams during these transitions, as they do not need to secure PCs en masse before initiating remote work with Thrio’s no-UI experience. While ThrioRemote adds the option of a no-UI user experience, enterprises can still elect to employ the full Thrio user interface with some or all their distributed workforce.
Thrio’s complete contact center platform is already proven at scale in high-complexity regulated industries with remote users.
About Thrio, Inc.
Thrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s groundbreaking CCaaS platform features leading native process automation capabilities, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of AI tools built right in. To learn more, please visit http://www.thrio.com.
Chief Marketing Officer