Ticketing Engagement Platform SecuTix Hires Ossie Alvarez as Customer Support Specialist
Leading international ticketing services platform SecuTix is pleased to announce the hiring of Ossie Alvarez as Customer Support Specialist. Alvarez joins SecuTix at its North American offices and will focus on streamlining communications with clients, providing information and answers, and managing accounts for complete customer satisfaction.
BOCA RATON, Fla., Sept. 1, 2020 /PRNewswire-PRWeb/ -- SecuTix, a global leader in ticketing services and engagement platforms, today announced its hiring of Ossie Alvarez as Customer Support Specialist.
SecuTix is a white label software platform that uses blockchain technology to manage and improve ticketing solutions for events – be it for museums, sports clubs and stadiums, cities, festivals, or live entertainment of any kind.
Expanding SecuTix's North American offices in Boca Raton, Florida, Alvarez will focus on a wide range of customer support initiatives for the rapidly growing Swiss-based company. With nearly a decade of experience in customer support, specifically within ticketing services, he will provide a wealth of knowledge to the ticketing platform's customer support operations.
In his new role, Alvarez will focus on swiftly responding to customer queries, establishing customer relations protocols, developing educational resources, and enhancing overall client experiences with SecuTix's advanced ticketing and CRM solutions.
Prior to joining SecuTix, Alvarez served as the Manager of Ticketing Operations for the Miami Marlins, where he managed ticket sellers and customer support staff, creating policies for ticketing operations, and assisted in consolidating customer account information.
Alvarez is fluent in both English and Spanish and a graduate of St. Thomas University in Miami, holding a B.A. in Sports Administration.
"Customer support is a strategic element to SecuTix's continued success in the North American ticketing market," said SecuTix Americas CEO Eric Rozenberg. "We are delighted to bring on such an experienced professional who is capable of interacting with our extensive scope of clients, and who will provide world-class customer support for SecuTix's platform systems."
"I am thrilled to be a part of such an innovative and disruptive company in the ticketing solutions space," added Alvarez. "I'm looking forward to bringing my experience and knowledge in customer support to SecuTix's clients and communicating the software platform's remarkable value for all ticketing needs."
For questions related to SecuTix's latest hire, or about the platform's cutting-edge solutions for ticketing services – please contact Eric Rozenberg at [email protected]
About SecuTix
Founded in Switzerland in 2002, SecuTix is a leading international provider of ticketing and engagement services, offered through its comprehensive SaaS and CRM platforms. Utilizing blockchain technology for mobile delivery, the company serves as a fully integrated white label solution for ticketing and seamlessly helps venues and organizations in arts, entertainment, sports, and more manage processes, boost sales and enhance audiences' experiences before, during, and after events.
To learn more about SecuTix, visit http://www.secutix.com
SOURCE SecuTix
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