Timely & Timeless Now Providing Technical Support to its Customers of Clocks and Clock Movements
One of the nation's leading authorized dealers for exquisite clocks is helping its customers repair their clocks, install a new movement, or effortlessly change accessories and parts on their clocks.
CHICAGO, Oct. 31, 2019 /PRNewswire-PRWeb/ -- Representatives with Chicago-based Timely & Timeless announced today that it is now offering technical support to all its customers.
"We are delighted to provide technical support to our customers free of cost," said Paulina Hubli, spokesperson for Timely & Timeless before adding, "The trend of customers replacing the movements in their clocks on their own rather than relying on specialized service has been growing and manufacturers like Hermle, Kieninger and Howard Miller make their movements and parts available for purchase through their authorized distributors like Timely and Timeless"
Hubli explained that even though over 80% of the parts are purchased by the end-user, the movements and parts are traditionally shipped factory-oiled and ready for installation, but no instructions are included. Clock owners often have to reverse engineer by taking careful notes and photographs of the movement they replace during the removal process so that they can install the new one the same way. Unfortunately, that does not always work as movements may have slight changes in design that can throw one off the track.
Hubli went on to add that it is easy to identify the movement that clock owners need to purchase to replace the old one. Some clock movements can be determined by looking at the backplate and finding the exact same movement, but some very old clock movements need to be identified using conversion tables.
"For our customers, we have prepared technical guides and manuals for all the movements we offer, many complete with drawings and diagrams, and some even with video tutorials," Hubli highlighted and added, "we are ready to provide technical guidance over the phone when required."
Technical support provided on the website includes clock movements FAQ, Hermle clocks operation manual, Kieninger clocks operational manual, cuckoo clocks instructions, manuals and troubleshooting, alarm clocks instructions, and instructions for quartz clock replacement movements.
Hubli stressed, "our concierge service enables many a customer to be their clock repairman and install a new movement or change accessories and parts on their clock without encountering the expense and effort of engaging a professional."
"As an authorized dealer of the world's most exquisite clocks, expectations are high that we will provide exceptional customer service, merchandise expertise, and an unwavering focus on customer satisfaction, and providing technical support to our customers is another step in that direction," said Hubli. "We continuously strive to meet and exceed those expectations. We take great pride in our reputation for excellence."
For more information, please visit timelyandtimeless.com.
About Timely & Timeless Exquisite Clocks Emporium
As an authorized dealer of the world's most exquisite clocks, expectations are high that we will provide exceptional customer service, merchandise expertise, and an unwavering focus on customer satisfaction. We strive to continuously meet and exceed those expectations. We take great pride in our reputation for excellence. And we know that our reputation is on the line each and every time we talk to a customer or sell a new clock. We are also privileged to share in so many special moments in our customers' lives, including milestone occasions like weddings, anniversaries and retirements.
Media Contact:
Paulina Hubli
Timely & Timeless Exquisite Clocks Emporium
6650 N. Northwest Hwy, Suite 213
Chicago, IL 60631 USA
Phone: 1-800-390-4067
Source: Timely & Timeless
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SOURCE Timely & Timeless
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