Most call center software is used for customer service teams that need to answer inquiries and technical support. However, the software provided by many carriers have plenty of additional functions that fit the needs of other business necessities as well.
(PRWEB) May 06, 2014
Businesses that accept a high volume of calls need to have the correct call center software in place. This will keep the calls organized and allow for those using the software to be able to handle the high volume in a timely manner. Most call center software is used for customer service teams that need to answer inquiries and technical support. However, the software provided by many carriers have plenty of additional functions that fit the needs of other business necessities as well.
For those businesses that have a need for such a product, there are tons of call center providers to choose from. Our analysts at Voxilla.com have come up with their list for the best call center software providers for 2014. They analyzed several components including price, ease of use, customer reviews and more. Here are the top 3 call center software providers that they decided on:
1) 8x8, Inc.
8x8 provides their customers with all of the tools they need to be equipped to run a high volume customer service center. Their services are very secure and protected with a PCI and CPNI compliant system. 8x8’s call center software is very easy to navigate and use. It gives the users reports and customer information so that they can feel prepared before and during calls. This allows for those using the software to be able to feel confident and able to deliver outstanding customer service.
SafeSoft Solutions operates on a cloud-based premise. With this type of operation, their service can assign specific administrators in a call center to specific accounts. This eliminates having to explain a story or problem to multiple agents each time. Your customers will know they are in capable hands each time they call and that the person will be familiar with their account. SafeSoft Solutions is truly motivated to help their clients succeed in their sales and marketing and have great products to help achieve that.
3) 4PSA
4PSA ranks very highly among their customers for their call center software products. They have low rates and award-winning Unified Communications software and cloud service. They equip businesses with tools such as advanced reporting, customer activity notifications, call-queues and much more. 4PSA takes strong measures to ensure that their services are safe and secure from any type of attacks and that their client’s information is not shared with anyone outside their organization.
Having the best call center software available will look great for each company in the eyes of their customers. It shows that they are dedicated to handling not just a high volume of calls but dedicated to providing top notch service. Call center software providers know what works and what their clients need to run a smooth operation. Smaller businesses can operate as larger ones with the tools provided from the above carriers. Their rates are competitive and their customers rank them among the highest on the market. Businesses that are interested in upgrading their current software to a call center software provider should visit: http://voxilla.com/call-center-software/.