Top Enterprise Content Management Vendors for Satisfaction Revealed By Users Through SoftwareReviews

Share Article

Fabasoft Approve, M-Files ECM, Nuxeo Platform, Laserfiche ECM, Xerox Docushare, DocuSign named the 2020 Enterprise Content Management Data Quadrant gold medalists.

Enterprise Content Management Data Quadrant reveals six leaders according to reviews by software users.

In general, Enterprise Content Management software users were most satisfied with business value created, access permissions management, and collaboration– and were most dissatisfied with mobile.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Enterprise Content Management Data Quadrant Awards, naming six vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on product features, vendor capabilities, and the client-vendor relationship, and these six are the gold medalists:

  • Fabasoft Approve,
  • M-Files ECM,
  • Nuxeo Platform,
  • Laserfiche ECM,
  • Xerox Docushare,
  • DocuSign CLM.

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

Fabasoft Approve, with a Net Emotional Footprint of +98, scored high in many categories, specifically receiving top product scores in access permissions management, ECM document management, search, business value created, and quality of features. M-Files ECM, with a Net Emotional Footprint of +86, received top product scores for breadth of features, usability and intuitiveness, ease of IT administration, ease of customization, and ease of implementation, collaboration, and file conversion. Nuxeo Platform, with a Net Emotional Footprint of +95, earned high scores in metadata management, access permission management, and ECM document management. Laserfiche ECM, with a Net Emotional Footprint of +91, received a perfect score in workflow process management and top products in collaboration, file approvals e-signature, metadata management, mobile, ease of integration, and availability and quality of training. Xerox Docushare with a Net Emotional Footprint of +92, earned high scores in collaboration, file conversion, and search. DocuSign CLM with a Net Emotional Footprint of +90, performed well overall and received top product in product strategy and rate of improvement.

In general, Enterprise Content Management software users were most satisfied with business value created, access permissions management, and collaboration– and were most dissatisfied with mobile.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Indrani Ray-Ghosal
Visit website