Toronto Technology Company Firmex Awarded Prestigious Customer Service Award

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Virtual data room provider recognized as front-line customer service team of the year in the technology industry for 2019.

Firmex, a Toronto-based global provider of virtual data room and secure document sharing solutions, today proudly announced winning a Gold Stevie® Award as Front-Line Customer Service Team of the Year - Technology Industries. The Stevie Awards for Sales & Customer Service are recognized as the world’s top honors for customer service, contact center, business development, and sales professionals.

The award was received during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada, with more than 700 executives in attendance from the U.S. and abroad. More than 2,700 nominations from organizations based in 45 countries were evaluated in this year’s competition.

“We’re tremendously proud of our Client Success and Service Teams for winning a much deserved Gold Stevie Award for customer service. As a SaaS technology provider, Firmex is dedicated to the service aspect of our business and earning a Stevie Award reflects our high level of passion and commitment to our customers,” said Firmex CEO Joel Lessem.

“Our combined Client Success and Client Service Teams are extremely gratified in accepting a Gold Stevie Award for excellence in customer service. This recognition demonstrates their professionalism, skill, and deep understanding that our business is ultimately about people,” said Kyle Bardsley, Senior Director of Customer Operations.

Firmex is now a four-time winner of the Stevie Awards. Previous wins include Bronze for Company of the Year in the Computer Services category for the years 2015 and 2014, as well as Gold for Customer Service Team of the Year in 2013.


About Firmex Inc.
Firmex is a global provider of virtual data room and secure document sharing solutions. As one of the world’s most widely used virtual data rooms, Firmex supports complex processes for organizations of all sizes, including diligence, compliance, and litigation. Whenever professionals need to share sensitive documents beyond the firewall, Firmex is their trusted partner. A Firmex subscription provides simple, safe, and stress-free document sharing without hidden costs or complexity. Since 2006, Firmex has helped over 120,000 companies worldwide take control of their confidential documents. For more information, please visit

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

Media Contact:
Mark Wright, CMO, Firmex
416-840-4241 ext. 281

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Mark Wright
+1 (416) 840-4241 Ext: 281
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