DETROIT (PRWEB) August 30, 2018
Total Solutions, a Microsoft Gold Partner and industry leader in Cloud Productivity, has announced a new service offering for enterprise organizations seeking to maximize their Office 365 cloud subscriptions. Through the new "Cloud Empowerment Program”, Total Solutions provides clients with a dedicated success manager, and unlimited access to professionals for direct answers to questions about this ever-changing technology.
"As a firm that has focused on building large complex Intranets and portals for a long time, we have realized that there is a huge need from companies to get immediate answers to basic questions about these powerful cloud tools," said Matt Fleszar, CEO of Total Solutions. "Whether you are a Director of Project Management looking at Microsoft Planner, or a Compliance Officer trying to wrap your head around OneDrive, the common theme is that we have the skills to help you simplify technology and spend your time doing what you do best."
With this new program, companies receive unlimited access to insights on Office 365 through a service experience combined with a custom online informational portal. Every customer is assigned a dedicated Customer Empowerment Manager who are primarily responsible for directing all inquiries to a cross-functional team of Subject Matter Experts (SME's) for immediate resolution. This also includes investigation and triage of any out-of-the-box functionality that is not working in O365.
"With one simple service, customers can now give their employees a whole new dimension of value for O365, with experts on-demand for their whole organization to leverage," Says Nick Freling, Director of Customer Empowerment & Support, “We are equipped more than ever to help these organizations, and I look forward to seeing how this service can benefit our customers and our partners.”
Total Solutions conducted a Cloud Empowerment beta offering for the past three months. Based on the success of the initial service, the company has decided to invest more resources into the offering and fully roll out the service publicly. The company expects significant demand for the service and a wave of hiring to follow this roll-out.
About Total Solutions
Total Solutions is headquartered in Detroit with offices around Michigan and in Los Angeles. We believe that Digital Transformation means helping organizations strategically intersect their mission and culture with investments in the Digital Workplace. Our passion is helping users adopt technology to achieve more.
We focus on organizations looking to Microsoft SharePoint, Office 365, and Azure to more effectively and efficiently Collaborate and Manage Content digitally. Our goal is to deliver solutions On Time, Within Budget, and To 100% Quality.
For more information, visit http://www.totalsol.com/cloud-empowerment-program