Further expands global e-commerce one-stop services that cover about 40 countries and regions worldwide
TOKYO, Jan. 6, 2025 /PRNewswire-PRWeb/ -- transcosmos hereby announces that the company today, December 23, 2024, began a business alliance with DMS Inc. (Headquarters: Tokyo, Japan; Representative Director and President: Katsuhiko Yamamoto), a company offering logistics and sales promotion services for direct mail and online shopping companies.
Along with recent trends and changes in the e-commerce market, every e-commerce business is carrying out a variety of initiatives to deliver a greater customer experience while retaining competitiveness, as is already well known. In particular, to increase repeat customers and strengthen brand loyalty, it is a must to offer a greater post-purchase customer experience. To meet the growing e-commerce business demands, transcosmos will expand its logistics business drastically, focusing on the scalability and quality of its CX fulfillment business.
Under this new business alliance, the two companies will enhance their respective logistics centers—transcosmos's e-commerce one-stop center Kitakashiwa and DMS's logistics centers for direct mail and online shopping—through the following initiatives:
- Reduce delivery lead time by expanding logistic centers and utilizing centers located in both east and west Japan
- Increase services by utilizing the latest technologies for logistics DX including automation as well as utilizing printing equipment for catalogue and direct mail
- Optimize delivery costs by the mutual use of the two companies' competitive delivery fee by package size
With the initiatives above, the two companies will deliver the best possible services by expanding logistics centers that guarantee the same level of service quality for both companies.
transcosmos e-commerce one-stop services
In addition, transcosmos will add DMS's CRM services centered around the DMS member database and direct mail to transcosmos e-commerce one-stop service lineup. With the new services in place, transcosmos will further strengthen its sales marketing services by diversifying both digital marketing and real promotion.
Integrating transcosmos's know-how acquired through operating e-commerce business and CX enhancement solutions built on DMS's services, transcosmos will streamline its operations while helping clients expand their sales, ultimately leading clients to success.
About transcosmos e-commerce one-stop services
transcosmos e-commerce one-stop services help clients in various ways that best match each client's needs. The options include: 1) use transcosmos's managed services that ranges from e-commerce website development and operations, fulfillment (receipt of goods, picking, packaging, and shipping), customer care, web marketing, analysis and more, 2) launch your e-commerce business by yourself, and 3) sell your products via transcosmos's e-commerce sales channels.
Visit transcosmos e-commerce solution website here (no translation available): https://transcosmos-ecx.jp/
- transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
- Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
About DMS Inc.
With a history of over 60 years since foundation, DMS has built a solid customer base offering its core direct mail services as well as logistics, sales promotion, event services across a range of areas where companies and public-sector organizations directly communicate with consumers. Today, DMS is providing integrated information solutions that help companies solve challenges, optimize communication, and create a well-being society by fusing digital and real-world services through promoting alliance with digital companies. For more details, please visit DMS's solution website, +D SOLUTION here: https://www.dmsjp.co.jp/en/
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior "people" with up-to-date "technology" to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients' business processes focusing on both sales expansion and cost optimization through our 182 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the "Global Digital Transformation Partner" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251, [email protected], https://www.trans-cosmos.co.jp/english/
SOURCE transcosmos inc.
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