transcosmos and transcosmos online communications assist Univ. CO-OP in utilizing LINE chat for "Univ. CO-OP 2020 online Store: Housewares for your new lifestyle”

Share Article

Deployed LINE-based customer support tool "KANAMETO for Salesforce" to their online store

Univ. CO-OP

Univ. CO-OP

KANAMETO, provided by transcosmos, now enables clients to visualize customer service performance and to perform analysis to increase productivity, besides one-on-one chat communication with multiple LINE users at once.

transcosmos inc. and transcosmos online communications inc. began assisting Business Association of University Cooperatives (President: Koji Tsubaki; Univ. CO-OP) in utilizing LINE chat features for their online store "Univ. CO-OP 2020 online Store: Housewares for your new lifestyle" via their LINE official account.

"Univ. CO-OP 2020 online Store: Housewares for your new lifestyle*" is an online shopping site where Univ. CO-OP sells housewares (home appliances, furniture, daily necessities, etc.) for living alone freshmen at Univ. CO-OP member universities, their guardians, and other members of Univ. CO-OP. On February 1, 2020, Univ. CO-OP opened a user support center which is available via their LINE official account "Account name: Univ. CO-OP Arranging your room," where users can ask for advice and make inquiries about "available products" and "ordering processes" via LINE chat.
*Please note that all orders must be made by April 5, 2020.

transcosmos has been offering "KANAMETO," a customer support tool developed by transcosmos online communications whilst operating contact centers that support KANAMETO-based LINE chats.

The company has also deployed "KANAMETO for Salesforce," a service package which transcosmos online communications released in October 2019. The new service package connects LINE chat talk and other customer support history provided via KANAMETO to Salesforce in real time, thereby delivering highly advanced reporting features.

KANAMETO is a LINE messaging tool developed and offered by transcosmos communications inc., a joint-stock company between transcosmos, LINE Corporation and salesforce.com Co., Ltd. Equipped with a questionnaire feature, KANAMETO enables businesses to deliver segmented messages based on user attributes collected via this feature in addition to a feature to have one-on-one chat communication with multiple LINE users simultaneously. By adding a new feature to integrate KANAMETO with Salesforce Service Cloud in October 2019, it became easier to visualize customer service performance and to perform analysis to increase productivity. Through the offering of diverse services that range from LINE marketing to customer support, transcosmos and transcosmos communications help local governments and businesses communicate with consumers.

transcosmos in partnership with transcosmos online communications will continue to promote the use of LINE chat features at more contact centers whilst elevating service quality.

  • transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.
  • Other company names and product or services names used here are trademarks or registered trademarks of respective companies.

About transcosmos online communications inc.
transcosmos online communications inc. was founded in May 2016 as a joint-stock company between transcosmos inc. and LINE Corporation. In October 2017, the company received investment from Salesforce Ventures, an investment arm of salesforce.com, Inc. transcosmos online communications aims to deliver diverse solutions and services that build a better and stronger relationship between businesses and users through leveraging LINE's platform user base and transcosmos's sales and development capabilities. The company's ultimate vision is to make their communication platform a new de facto standard for communication between businesses and users. In September, 2017, transcosmos online communications developed and released "KANAMETO," its unique LINE official account compatible segmented messaging tool. Visit us here (Japanese only): https://transcosmos-online.com/

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior "people" with up-to-date "technology" to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients' business processes focusing on both sales expansion and cost optimization through our 168 bases across 30 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce services to deliver our clients' excellent products and services in 48 countries/regions around the globe. transcosmos aims to be the "Global Digital Transformation Partner" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever-changing business environment. https://www.trans-cosmos.co.jp/english/

Share article on social media or email:

View article via:

Pdf Print

Contact Author

transcosmos inc.
Visit website