Trident University International DBA Graduate Presents Research on Student Satisfaction in Higher Education

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Dr. Katie Joseph, a 2021 graduate of Trident’s Doctor of Business Administration (DBA) program, presented research on student satisfaction as part of the University’s CORE webinar series.

Dr. Katie Joseph, DBA Alumnus, Trident University International

The research suggests that the key to online student persistence, satisfaction, and engagement at University XYZ is driven by two key factors – support from key staff and faculty members and easy access to interactive courses. - Dr. Katie Joseph.

Dr. Katie Joseph, a 2021 graduate of Trident University International’s (Trident) Doctor of Business Administration (DBA) program in the College of Business, presented research from her Doctoral Study Project (DSP) entitled, “Trends in Online Higher Education Student Satisfaction: A Qualitative Thematic Approach to Student-Service Quality Improvement.”

This presentation was part of the Trident’s CORE webinar series and was hosted by Dr. Indira Guzman, Doctoral Studies Director in Trident’s College of Business.

Dr. Joseph is a 2021 graduate of Trident’s DBA program and currently works as a program mentor in online higher education. Her DSP committee was chaired by Dr. Trent Salvaggio and included valuable guidance from committee members Dr. Christopher Linski and Dr. John Magrane.

Trident’s professional doctoral programs encourage students to perform applied research in their current place of employment. Dr. Joseph seized this opportunity as a means to understand what drives student retention and how these drivers can be used to improve student satisfaction and retention.

“The research suggests that the key to online student persistence, satisfaction, and engagement at University XYZ is driven by two key factors – support from key staff and faculty members and easy access to interactive courses,” explains Dr. Joseph.

Research-informed recommendations for application include professional development for mentors, social style learning opportunities, webinars, and applicable career development materials that are both current and simple to navigate.

“This was a very informative and helpful webinar,” states Jeff Davis, Doctoral Specialist, and current Doctor of Education (Ed.D.) student at Trident. “Dr. Joseph is a good presenter and did a great job with a complicated topic.”

Launched in May 2015, the CORE webinar series is designed to provide faculty, students, and alumni an opportunity to share their research and skills with the Trident community.

Coordinating this effort are Trident’s Doctoral Studies Directors, Dr. Heidi Smith, Dean, College of Education , Dr. Indira Guzman, Glenn R. Jones College of Business, Dr. Ryan Dwight, College of Health and Human Services, and Dr. Wenling Li, College of Education. Each college takes turns hosting webinars throughout the year, covering subject matter relevant to Trident’s six doctoral programs.

Over the course of more than 50 webinars the CORE series has served as a forum for development for doctoral students and alumni, covering the Ph.D. dissertation process, writing for doctoral research, publishing in academic journals, and more. Past presenters include Trident faculty members and doctoral alumni.

An archived version of the webinar can be accessed here.

About Trident University International
Founded in 1998, Trident University International is a member of the American InterContinental University System, which is accredited by the Higher Learning Commission ( Trident uses the EdActive™ learning approach, which employs case-based learning in an online setting to teach real-world relevant critical thinking skills designed to enhance the lives and education of students. Trident offers quality associate, bachelor’s, master’s, and doctoral degree programs and certificates, led by a qualified faculty team, over 80% of whom have doctoral degrees. Trident has over 32,000 alumni, of which more than 27,000 have a military affiliation, and has received acknowledgements from Washington Monthly, Military Times, and Military Advanced Education & Transition for their dedication to student success. Visit or call at (855) 290-0290 to learn more about Trident's wide range of educational options.

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