Triple Impact Connections, The All-American Contact Center, Announces National Expansion By Adding 300 New Customer Care Jobs For Military Spouses

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Triple Impact Connections has introduced a new paradigm that brings an untapped, highly-talented, All-American workforce to the forefront of the Customer Experience marketplace: a first-of-its-kind veteran-owned Business Process Outsourcing (BPO) enterprise primarily staffed by military spouses.

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Military spouses can work from home

This unique program...leverages a virtually limitless talent source that's perfectly matched for the Service Industry...it provides maximum value to our clients and their customers, it also provides the Nation's Military Families with the type of economic support they so richly deserve

Triple Impact Connections has introduced a new paradigm that brings an untapped, highly-talented, All-American workforce to the forefront of the Customer Experience marketplace.

This successful program, a first-of-its-kind veteran-owned Business Process Outsourcing (BPO) enterprise primarily staffed by military spouses, celebrates Veteran’s Day and Military Families' Month by announcing plans to expand across the country after successfully operating its inaugural customer support center near Fort Hood Army base in Texas. The Company plans to hire additional military spouses in America, by the end of 2020 as part of its ongoing commitment to expand the living-wage jobs it provides for military families, helping to bridge a 25 percent wage gap as compared to their civilian counterparts.

Triple Impact Connections is based in Killeen, Texas, and provides high quality, high-tech, cost-effective customer communications services to U.S. businesses. This unique model incorporates military values as guiding principles, which benefits companies, their customers, and military families by empowering military spouses with new skills, free training and well-paying career opportunities. Triple Impact Connections provides military spouses with an accredited certification and offers stable employment that can transform the financial security of military families, in many cases doubling household income.

While military spouses are well educated and highly qualified for a range of careers, they face a 25 percent wage gap compared to their civilian counterparts. Seventy-seven percent of these spouses want or need work, yet frequent relocation is often a barrier to finding and maintaining a rewarding career. The inability of spouses to obtain and retain fulfilling employment as they relocate with the military compromises the quality of life of military families and the readiness of the military force.

Triple Impact Connections embraces and employs the military spouse community and creates an enduring value for companies that desire to offer an exceptional Customer Experience to their customers – a workforce based on lower attrition and improved customer engagement equals superior results.

Triple Impact’s Mission is three-fold:

1-Provide its client companies superior customer service and engagement that positively connects companies to their customers.

2-Provide jobs in Business Process Outsourcing for spouses of Military Families to assure them financial support and career opportunities to thrive and achieve.

3-Provide financial support to the Sentinels of Freedom (a not for profit organization dedicated to supporting severely wounded veterans and their families with mentoring, financial support, career assistance and comprehensive personal support, to assist their reintegration back into the society that they sacrificed so much to preserve).

Triple Impact boasts a deep talent pool with over 650,000 potential employees in the US ready to enhance Customer Brand Loyalty. The firm’s first Customer Support Center is in Killeen, Texas, adjacent to Fort Hood, home to over 20,000 spouses. These strong assets offer brands better solutions and richer customer experiences while overcoming the frequent cultural/language barriers inherent in offshore and near-shore call centers.

Chairman Bob Olds expands, “The impact of our partnership with MSEP is immeasurable! This unique program allows Triple Impact to leverage a virtually limitless talent source that’s perfectly matched for the Service Industry. Not only does it provide maximum value to our clients and their customers, it also provides the Nation’s Military Families with the type of economic support they so richly deserve.”

“Triple Impact Connections is an outstanding example of how corporate America can make a significant impact on the morale and retention of our nation’s military. I salute their focus on creating jobs for military spouses and supporting our veterans with their unique business model.”
--TG (Ret.) Tom Bostick, former Director of Personnel US Army and Commanding General US Army Recruiting Command

CEO Craig Mento sums up: "It’s an exciting new era in the Business Process Outsourcing world, and Triple Impact Connections will revolutionize customer satisfaction through superior service!"

About Triple Impact Connections

Triple Impact Connections is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans through Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.

Military spouses can apply for new employment opportunities at Triple Impact Connections by visiting https://tripleimpact.com/careers/

For media inquiries:
Zach Baum, zbaumAstantonprm.com
Ann Pinkerton, apinkerton@stantonprm.com
For corporate partnership inquiries:
Brittany Adkins, badkins@tripleimpact.com

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