TurnKey Vacation Rentals Hires Hotel Industry Veteran as New VP of Guest Experience, Builds Out Executive Team

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Chris Elam, formerly VP of Global Reservations at Hyatt Hotels, brings more than three decades of experience in customer service and guest experience management to TurnKey Vacation Rentals.

TurnKey Vacation Rentals is a full-service vacation rental property management company for premier vacation rental homes in top U.S. travel destinations.

TurnKey Vacation Rentals

“Chris [Elam] has led guest experience teams at some of the world’s leading hospitality enterprises, and we’re excited to work with him to expand TurnKey’s goals for quality guest experience and become an industry leader in hospitality.” – T.J. Clark, Co-founder and CEO of TurnKey Vacation Rentals

TurnKey Vacation Rentals announced today that Chris Elam has joined the company as Vice President of Guest Experience to lead the company’s customer service team, bringing decades of experience toward helping TurnKey establish the hospitality brand of choice for vacation rental travelers. Leveraging Elam’s leadership and customer insights, TurnKey will continue to set the standard for consistent, reliable and memorable vacation rental experiences.

“Our company has built a name for itself by providing excellent customer support, and ensuring that every rental experience is high quality and up to our customers’ expectations,” said T.J. Clark, co-founder and CEO of TurnKey Vacation Rentals. “Chris has led guest experience teams at some of the world’s leading hospitality enterprises, and we’re excited to work with him to expand TurnKey’s goals for quality guest experience and become an industry leader in hospitality.”

As Vice President of Guest Experience, Elam will lead TurnKey’s Guest Experience and Customer Service teams, working to improve and adapt the entire customer journey, from initial inquiry to checkout and beyond. Elam was previously the Vice President of Global Reservations at Hyatt Hotels, where he served for 24 years and managed 11 global call centers. He was also the Senior Vice President of Customer Service and West Coast Operations at Global Experience Specialists (GES).

“TurnKey has proven its leadership in matching customer needs with the perfect vacation rental for them, whether for families, business trips, small groups, or individual travelers,” said Elam. “By leveraging voice of the customer, we can continue to align our guest experience with customer expectations, and evolve over time as they change.”

Established in 2013 by travel, hospitality and e-commerce industry veterans, TurnKey is building the nation’s first hospitality brand for vacation rentals, providing exceptional service and returns for vacation rental owners. Two-time winners of Travel Weekly’s Magellan Award for Vacation Rental Hospitality, TurnKey provides guests with consistent, hotel-like experiences while retaining the authenticity of one-of-a-kind vacation homes.

About TurnKey Vacation Rentals
TurnKey Vacation Rentals is a full-service vacation rental property management company for premier vacation rental homes in top U.S. travel destinations. As a leading vacation rental hospitality brand, TurnKey provides guests with the consistency and quality of a fine hotel experience, while optimizing the management, marketing and return on investment for vacation rental homeowners. Our proprietary smart home technology – digital smart locks, FieldSync housekeeping scheduler, HomeDroid tablet, noise decibel monitors and more – integrates with local, in-market teams to ensure extraordinary vacation rental experiences for every home, every stay, every time. TurnKey is based in Austin, Texas, and venture-backed by Adams Street Partners, Silverton Partners, Altos Ventures and institutional and angel investors. To learn more, visit TurnKey Vacation Rentals.

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Jaime Horn
New Heights Communications
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Adam Pedowitz
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