BOSTON, Jan. 27, 2021 /PRNewswire-PRWeb/ -- Consumers' demands and expectations for bill pay created the shift towards digital interfaces and also an expectation around a choice of payments and greater transparency regarding payment status. Their expectations are often better met through biller solutions, not banking platforms. With improved technology for financial institutions, there is an opportunity to bring consumer bill payers back and provide enhanced convenience through a single, consolidated tool, as covered in a new report from Mercator Advisory Group titled U.S. Bill Pay Market: Can Financial Institutions Win Back Payers?
"More modern options for bank bill pay that include better notifications and payment choice will help to bring consumers back to financial institutions' bill pay platforms. Bill pay is a critical component to securing consumers' preferred financial institution status. But I don't expect that consumers will return to their financial institution to pay bills at same level experienced 10 to 15 years ago. Consumers have created the habit of paying directly with billers and the way that consumers establish services today, including the rise of the subscription model, supports more direct-to-biller activity," comments Sarah Grotta, Director, Debit and Alternative Products Advisory Service at Mercator Advisory Group and author of the report.
Highlights of the report include:
- Review of the payment methods and channels that consumers are using today to pay bills
- Estimates and forecast for bill pay activity by paper, card and other electronic methods
- The impact of COVID-19 on bill pay
- Discussion of the gap between payments used to pay bills and the payment types consumers prefer
- Payment methods in the subscription based model
- Consolidation of fintech bill pay solution providers by processors
This report has 14 pages and 6 exhibits.
Companies mentioned in this report include: ACI, Early Warning, FIS, Fiserv, Mastercard, The Clearing House.
Members of Mercator Advisory Group's Debit Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access, and other membership benefits.
For more information and media inquiries, please call Mercator Advisory Group's main line: (781) 419-1700, send e-mail to [email protected].
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About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.
Karen Yetter, Mercator Advisory Group, 781-419-1700, [email protected]
SOURCE Mercator Advisory Group