Updox Launches Online Payment Solution, Powered by PaySimple, to Help Practices Optimize Revenue and Improve Efficiency

DUBLIN, Ohio, Sept. 28, 2021 /PRNewswire-PRWeb/ -- Updox, an EverCommerce (Nasdaq: EVCM) solution and complete healthcare communication platform for in-person and virtual care, today announced the release of Updox Payments, powered by PaySimple, EverCommerce's payments management solution for service-based businesses. Updox Payments provides a simple, quick way to request and collect patient payments from any location or device.

Through Updox Payments, practices interact with patients by engaging them where they are—on their mobile devices. The practice sends the patient a message via SMS text with a link to make a requested payment, such as a co-pays or account balance, through their mobile device to create a contactless encounter. The online payment is completed in a secure HIPAA- and PCI-compliant environment. Updox Payments also offers an easy-to-use dashboard so practices can track payments, manage requests and see status immediately.

As healthcare consumerism grows, an online payment option is a convenience that patients get from other businesses and are coming to expect from healthcare. A Trends in Healthcare Payments survey determined that 68 percent of patients wanted to pay their clinician offices using electronic tools but only 20 percent reported actually being able to make online payments.

"The benefit of the Updox Payment solution is that it requires no apps that must be downloaded. Patients can pay directly from their phone in a way that improves the practice's cash flow while also providing a convenient patient experience," says Zach Zettler, president, Updox. "Practices save time on paper costs and the administrative burden that comes with managing statements and receipts."

Liz Rosenbaum, office manager of Optimal Health Family Practice, in Provo, Utah, says the solution is working well for the practice. "Updox Payments is very handy and has been well received by our patients," she says. "There's no more calling patients and asking for them to call back to get their payment information. I can just send the link and it's done. It saves us a great deal of administrative time."

Learn more about Updox Payments at https://info.updox.com/2021_updox_payments_demo. For additional updates and information from the company, visit http://www.updox.com or follow @updox on Twitter.

About Updox
A complete healthcare communication platform for in-person and virtual care, Updox offers one consolidated inbox for healthcare providers to manage the entire patient journey and office productivity. Through an all-in-one platform, Updox provides a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue. Headquartered in Dublin, Ohio, Updox, an EverCommerce company, is integrated with more than 100 electronic health records (EHR) and practice management systems to serve more than 560,000 users and 210 million patients. Learn how we simplify the business of healthcare. Visit http://www.updox.com or follow the company on Twitter, LinkedIn and Facebook.

Media Contact

Aisling Babbitt, Updox, 614-580-2576, [email protected]

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SOURCE Updox