“We are focused on partnering with these leading organizations to improve patient experience, operate more efficiently and grow at the same time.” -- Upfront CEO and co-founder Ben Albert
CHICAGO (PRWEB) January 21, 2020
Upfront, the market-leading platform for personalized care navigation and engagement, nearly tripled its client base of large health systems and multi-site ambulatory group practices across the nation in 2019. Along with that growth comes a 20-fold increase in engaged patients, through Upfront’s personalized navigation platform.
Health systems see the value in automated, customized patient engagement that scales and are turning to Upfront to retain their patients, increase necessary care completion rates, optimize sites of care, and onboard patients to available services. Upfront enhances patient outreach with personalized calls to action selected through advanced analytics to deliver dynamic, 1:1 digital engagement and navigation. Focusing on the real-world challenges health systems and ambulatory care systems face enables Upfront to deliver immediate impact.
“Upfront is driven by its mission of providing personalized care navigation to enable all patients to get the necessary care they need,” says CEO and co-founder Ben Albert says. “We are focused on partnering with these leading organizations to improve patient experience, operate more efficiently and grow at the same time.”
To support its rapid growth, Upfront has doubled the size of its team. “We have a diverse team of mission-driven people who genuinely care about our partners and their patients,” said Upfront co-founder and COO Carrie Kozlowski. “We are well positioned to achieve an ambitious product roadmap that will continue to ease the patient experience and bring greater value to each of our partners.”
Recognitions, New Features
Other signs of Upfront’s continued growth in 2019 include:
- Upfront was among only 6% of Chicago-area tech companies with gender parity in leadership as measured by the Women Influence Chicago benchmark report
- The Observer named Upfront one of its “20 Hottest Health Companies”
- In September, Upfront extended its platform to enable collection of self-reported patient data, such as on social determinants of health, and to enable languages in addition to English, starting with Spanish
Upfront’s mission is to enable accessible care for every patient through personalized navigation and engagement. Upfront delivers dynamic digital care navigation to improve patient experience, reduce waste, and increase operational efficiency. Our advanced analytics, personalized patient content, and calls-to-action provide all patients with a 1:1 experience to guide completion of necessary care and remain engaged. Upfront’s team leverages deep healthcare knowledge to design, configure, and manage programs to retain patients and optimize all sites of care for our clients. On average, clients experience a 14x gain in operational efficiency and a 40% increase in necessary visit completion. For more information, visit: http://www.upfronthealthcare.com