90-day managed services program de-risks contact center migrations and accelerates time-to-value for Amazon Connect Customer customers
ATLANTA, June 22, 2026 /PRNewswire-PRWeb/ -- USAN, an Amazon Web Services (AWS) Advanced Tier Services Partner with more than 36 years of contact center experience, today announced that Evolve 90, its 90-day managed services go-live program, is now available in AWS Marketplace. AWS Marketplace helps organizations easily discover, try, test, buy, deploy, and manage thousands of software solutions, including pre-built AI agents and ready-to-integrate tools, all in one convenient destination.
Designed to de-risk contact center migrations from day one and accelerate time-to-value, Evolve 90 is USAN's commitment to ensuring every customer achieves a stable, successful launch and a strong foundation for ongoing innovation. Evolve 90 is included as a core component of USAN's migration packages: CX Launch and CX Launch + Innovate.
Key Benefits of Evolve 90
- Accelerated go-live: Structured 90-day program delivers a production-ready Amazon Connect Customer environment in just 8-12 weeks
- Reduced migration risk: Dedicated managed services support from pre-launch through stabilization minimizes disruption to business operations, with 100% of USAN's projects completed on-time
- Streamlined procurement: AWS customers can purchase and manage Evolve 90 directly within their existing AWS Marketplace account
- Ongoing optimization: Post-launch support ensures continuous improvement and a clear path to innovation, helping companies see results like a 25% decrease in agent onboarding time and a 30% increase in agent satisfaction
AWS customers now have direct access to USAN's Evolve 90 within AWS Marketplace, streamlining the purchase and management of Amazon Connect Customer migration services within their existing AWS account.
"Every go-live deserves more than just a deployment," said Steve Herlocher, SVP of Product, Sales, and Marketing at USAN. "Evolve 90 means our customers don't just migrate — they land with confidence, operational support, and a clear path forward."
OpenLoop, the nation's leading white-label digital health infrastructure provider, highlighted the value of USAN's expertise during their Amazon Connect Customer migration.
"USAN really understood an ecosystem we were totally unfamiliar with Amazon Connect Customer," said Curtis Olson, Chief Technology Officer at OpenLoop. "It was very new territory. Bringing that expertise really gave us a lot more confidence as part of this migration, which was scary for a business of our scale."
Evolve 90 is now generally available in AWS Marketplace. For more information on USAN and its Evolve 90 managed services, please visit: https://usan.com/managed-services-amazon-connect
About USAN
USAN is an AWS Advanced Tier Services Partner specializing in Amazon Connect Customer, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 36 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
Media Contact
Sophia Lendon, USAN, 1 770-849-3034, [email protected], usan.com
SOURCE USAN
Share this article