Use of Updox’s Patient Engagement Solutions Grows Over 600%, Meeting Healthcare’s Demand for an All-In-One Platform

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Growth of Video Chat, Secure Text and Messenger validate providers’ vision for improved coordination and enhancing the patient experience

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With Updox’s unified patient engagement platform, providers can use a single login to access all communications channels, like text messaging and automated reminders. Then, we add solutions for inter-office communications and document management, from that same platform.

Updox, an all-in-one healthcare collaboration platform that combines patient engagement, provider communications and internal productivity, is seeing significant increase in adoption rates as providers and consumers both demand greater patient engagement for improved care coordination. Usage of Updox’s inter-office Messenger solution grew 531%, HIPAA-compliant Secure Text usage increased 746% and Video Chat usage grew to exceed more than 600% in 2019, demonstrating the value of an all-in-one platform.

This growth mirrors healthcare providers’ cries for greater efficiency, cost-effectiveness and collaboration from their technology vendors as they move to improve the overall patient experience. For example, in Updox's 2019 Healthcare Technology Report: More Logins, More Problems, providers stated their biggest technology frustration was the lack of integration between point solutions, which is why more than 40% of respondents said they would reduce their number of technology vendors if they could find one platform that offered multiple solutions.

Innovation Driven by Patient Preference

“For so long, healthcare has focused on the patient experience, yet patient engagement solutions haven’t taken off. They require staff to have special logins or patients to download apps. We take a different approach,” said Michael Morgan, CEO of Updox. “With Updox’s unified patient engagement platform, providers can use a single login to access all communications channels, like text messaging and automated reminders. Then, we add solutions for inter-office communications and document management, from that same platform. The industry prefers everything in one place and that’s what we’ve given them.”

Updox Engagement solutions work together to allow providers to maximize the patient experience in ways that are resource-efficient. For example, for patients following an orthopedic procedure, initial instructions can be sent via SMS text. If the patient has further concerns or questions about a potential complication, they can ask questions or send a photo through Secure Text, if necessary, and a follow-up consultation can be completed via Video Chat. All of this can be done within the Updox platform without logging into multiple systems, which results in happier staff, increased patient satisfaction, better communications between providers and improved health outcomes.

The Only All-in-One Collaboration Platform

“Over the past year we have taken large strides in further enhancing our commitment to simplifying the business of healthcare. In doing so, we did what others thought was impossible. We created technology that people actually like to use. This lets us fill an enormous demand and elevate our market presence even more,” Morgan added.

Notable Updox milestones include:

Storing 157 million patient records
Distributing 27 million patient notifications
Facilitating 55 million patient appointments
Delivery of more than one billion healthcare documents

Updox’s success in 2019 is best demonstrated through its customer success stories, which include: a pediatrician who saves $30,000 a year with Updox; a multi-location health system using Updox to improve their efficiency and daily communications; and a community pharmacist using Updox’s digital marketing services to drive 645 website visitors and 500 phone calls to her pharmacy.

“Other solutions required too many steps or took too much time. Thank you, Updox, I knew someone would finally get it right,” said Brian Nyberg, M.D., who runs a specialty psychiatric practice in Cedar City, Utah. “Now, I have the technology in place where I don’t have to compromise the way I want to care for my patients.”

To learn more about how the Updox platform can solve your organization’s biggest technology frustrations, resulting in happier staff and patients, download our 2019 Healthcare Technology Report.

About Updox:
Committed to simplifying the business of healthcare, Updox is a single collaboration platform for out-of-hospital healthcare providers. Named for the past four years to the Inc. 5000 list of America's fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and pharmacy management systems and serves more than 350,000 users and 157 million patients.

Updox offers a broad set of capabilities for patient engagement, provider communications and internal productivity that work together in a secure, user-friendly, easy-to-use collaboration platform. Updox was created specifically for the out-of-hospital market and gives customers access to a growing platform that focuses on solutions and services to make everyone delivering healthcare happy. Learn more at http://www.updox.com or follow the company on Twitter, LinkedIn and Facebook.

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Chris Shattuck
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