Users Reveal Top Learning Management System (LMS) Vendors for User Satisfaction Through SoftwareReviews

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LMS software users name TalentLMS, DigitalChalk, Docebo LMS and SAP Litmos among the Data Quadrant Award winners according to authentic software reviews by users.

Learning Management Systems Data Quadrant

The LMS market is growing quickly and becoming more competitive as more organizations rely on them for more than just compliance tracking tools.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2019 Learning Management Systems Data Quadrant Awards, naming seven gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to some very interesting questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

  • TalentLMS
  • DigitalChalk
  • Docebo LMS
  • SAP Litmos
  • Adobe Captivate Prime
  • Cornerstone Learning Suite
  • D2L Brightspace

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

TalentLMS is the clear front runner, earning the number-one spot in most areas; having done particularly well in business value created, quality of features and ease of implementation, all with a score of 83%. DigitalChalk demonstrated a consistently strong performance across many capabilities, and came up number one in content creation and assessments and quizzes, each with a score of 81%. Docebo LMS satisfied users and ranked high across several categories, the highest of which was for its gradebook, where it took the number-one spot with a score of 82%. SAP Litmos scored highest in providing excellent performance in content management, at 82%.

Software users said that in their experience, Adobe Captivate Prime was number two in student collaboration and quality of features. D2L Brightspace did very well in providing users satisfaction with ease of IT administration, earning the number-two spot. Cornerstone Learning Suite did consistently well with users, and earned third place in several areas: vendor support, availability and quality of training and international support.

With LMS vendors providing excellence in customer support, they are helping organizations’ IT departments become leaders. Lindsay Ellis, Senior Research Analyst at Info-Tech Research Group explains, “As identified in ITRG’s 2020 Talent Trend Report, IT departments are becoming their own universities. It’s now more than ever the responsibility of the employer to provide training to upskill employees. The LMS market is growing quickly and becoming more competitive as more organizations rely on them for more than just compliance tracking tools.”

About SoftwareReviews Data Quadrant Awards and Software Reports

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O’Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

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