Valor Global acquires customer care solutions company ProService Boise

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Acquisition unites two performance-driven leaders to offer increased availability for world-class, outsourced customer care solutions for manufacturing and retail customers.

“The City of Meridian is pleased with Valor’s expansion into our community and the region. We look forward to working with them as they grow and assume the high caliber customer support services established by Pro Service Boise.” stated Mayor Simison.

Today, Mayor Simison and Boise Valley Economic Partnership announced that Valor Global has acquired ProService Boise to grow its technical, operations and customer experience center in Boise, Idaho. The Arizona-headquartered company, which provides outsourced customer care services and solutions to some of the world’s leading brands, will create 1,000 new jobs and invest over $5M over the next five years in Boise, Idaho.

Clark Krause, Boise Valley Economic Partnership said, “Valor Global is an important addition to our growing technology and customer care sector, creating an estimated economic impact of more than $10 million in the first year alone. The company will generate more than $50 million in new payroll over the next five years, giving an important boost to small businesses, restaurants, housing and other amenities in downtown and beyond.”

At their Meridian location, Valor will launch its community initiatives with local charities including volunteer programs, monetary and in-kind donations, mentorship, Dream Manager Program as well as provide other great benefits for their employees.

“The City of Meridian is pleased with Valor’s expansion into our community and the region. We look forward to working with them as they grow and assume the high caliber customer support services established by ProService Boise.” stated Mayor Simison.

“We are ecstatic that what our amazing Pro Service team has built over the past nine years in the Treasure Valley is becoming a part of the market leading Valor Global organization,” said Mac Harman, Co-Founder and Director of ProService. “I’m very impressed with the leadership, culture, and results achieved for clients by Valor Global and I’m confident that Pro Service is positioned better than ever as a significant employer and community member in Meridian.”

The acquisition aligns two leaders in CSAT and NPS to continue servicing customers globally from multiple locations in Idaho, Arizona, Philippines and Costa Rica and world-class brands like Balsam Hill™ amongst many others to the Valor family.

“Valor is rapidly expanding across the globe. In the past two years, we have hired over 1,000 teammates at different locations. Today we are excited to announce that Boise, Idaho, will be our next domestic location,” said Valor Global CEO Simer S. Mayo. “Boise provides a wealth of talent with Boise State University, College of Western Idaho and an emerging tech scene, which is the perfect combination for Valor Global. We plan to hire nearly 1,000 team members in our location in Meridian and hope to continue growing well beyond this in the city and state.”

About Balsam Hill™
Balsam Hill™ is the global leader in artificial Christmas trees, Christmas decorations and home decor for consumer and commercial use. Balsam Hill™ is headquartered in Northern California and serves customers worldwide.

About Valor Global
Valor Global is a women-owned, minority-owned global organization providing Extra Ordinary Customer Experience that powers the world’s most leading brands by infusing culture, innovation leveraging best in class technology, operational excellence using LEAN and Agile framework and Extra Ordinary people. Valor is the industry leader in NPS, CSAT, Retention, Care, Account Management, First party collections, and Technical Support. Valor delivers cost effective, robust 24/7, bilingual, onshore and offshore support models.

ProService Boise change its name to Valor Global effective March 1st 2020.

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