ALEXANDRIA, Va. (PRWEB) May 07, 2020
VIPdesk, an award-winning U.S. based provider of innovative home-based customer care solutions, is excited to announce a partnership with Herff Jones, StageClip and MarchingOrder to deliver premium customer service for their recently launched virtual commencement solution. The solution provides high schools, colleges and universities a proven, easy-to-implement platform to celebrate graduates’ achievements in times of the COVID-19 pandemic and social distancing guidelines.
“Our mission is to elevate student experiences, and for many, one of the most anticipated experiences throughout their educational journey is graduation. This year, understandably, that is going to look different; however, that doesn’t mean the Class of 2020 shouldn’t have their time to shine and to be celebrated with family and friends, those who have helped them reach that milestone,” said Herff Jones Vice President of Customer Experience Salena Scardina. “That’s why it was so important to us, as well as our partners, StageClip and MarchingOrder, to bring a solution to the table in time for this graduation season. The response has been fantastic and demand very high. That said, we’re excited to have the support of VIPdesk, and the caliber of customer service talent they bring to the table, to ensure we provide graduates with the best possible graduation experience.”
To best support the demand, Herff Jones contacted VIPdesk to provide a dedicated team to help support customer service for participating schools and universities. This includes assisting with onboarding and ongoing customer service for participants. VIPdesk will utilize its proven home-based customer service setup to deliver a safe and reliable solution from coast to coast. The solution is powered by an innovative omnichannel capable platform provided by BrightPattern and Zendesk. VIPdesk has been a pioneer for home-based customer service where specifically recruited Brand Ambassadors serve as customer service professionals for some of the most admired brands in the US. Given the current mandated stay-at-home orders and the risks of operating large call centers in times of a pandemic, VIPdesk’s services have never been more relevant.
“We are really proud to assist Herff Jones and their partners Stage Clip and Marching Order with delivering memorable virtual graduations. I know that graduations are some of the most important milestones in life and we are honored to provide that extra care and support to families to ensure their new experience is as special as it can be." - Sally Hurley, CEO, VIPdesk.
MarchingOrder President Tyler Mullins explains his mission: “Years of experience in the graduation field have taught us how meaningful these events are for students, families, and the schools themselves. Our mission has been to help make each person's moment as perfect and memorable as it can be, and we are fortunate to be able to use our knowledge and tools to help ensure that even though unexpected events prevent in-person ceremonies from happening at this time, the accomplishments of the Class of 2020 do not go unheralded. There will be no true replacement for a traditional ceremony, but our hope is to help bring some joy and a feeling of accomplishment to the students that have worked very hard to graduate this year."
“We’re delighted to be part of this relationship with Herff Jones and MarchingOrder and look forward to serving schools and graduates at this challenging time. The support from VIPdesk will help us improve the experience for all.” - Rupert Forsythe, founder and CEO of StageClip.
ABOUT HERFF JONES
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. A division of Varsity Brands, Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 2,000 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones or Varsity Brands, please visit http://www.herffjones.com or http://www.varsitybrands.com.
Since 2003, MarchingOrder has been a trusted partner of colleges and universities, large and small, to make their graduation ceremonies the best they can be. From ensuring every graduate's name is announced perfectly to providing on-screen recognition, RSVP and guest ticketing services, as well as helping distribute the correct diploma to each person on stage, every detail is handled with ease leveraging our exclusive and easy-to-implement technology-based solutions. MarchingOrder has been used for thousands of ceremonies, and we understand every event is unique. We designed our software to be flexible yet robust and capable of being customized to suit the needs of your event. Visit http://www.marchingorder.com for more information.
StageClip is on a mission to share life’s big moments. We enable event organizers and videographers to instantly create and distribute personalized video clips of their attendees in mass participation events. StageClips are immediately available for people to download to their mobile devices and share instantly on social media. Life’s big moments include graduations, mass participation sports, corporate and community awards, music events and school prize givings. We’ve helped event organizers worldwide deliver valuable social media ROI from personalized video clips as they’ve enhanced the event experience for their participants. Visit http://www.stageclip.com for more information.
VIPdesk Connect, Inc., a U.S. based provider of outsourced customer care services, utilizes a team of home-based Brand Ambassadors (customer service professionals) located throughout the U.S. to provide elevated customer experience for luxury and premium brands. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk's suite of services include: Omni-Channel Customer service handling including all traditional and digital contact channels, social media management, back office support and customer experience consulting. Visit http://www.vipdesk.com for more information.
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Othmar Müller von Blumencron