Based on our customers’ feedback, we added services and built features which allow us to give our clients and their callers a better end to end experience.
LAS VEGAS (PRWEB) September 07, 2018
Popular live receptionist agency Abby Connect announced several new services and features including free additional extended hours, a new beta application, and two-way texting with their receptionists.
"In order to further evolve, improve, and excel our services, we asked our customers for ideas, suggestions, and improvements over the last few years. We listened and based on our customers’ feedback, we added services and built features which allow us to give our clients and their callers a better end to end experience,” Nathan Strum, President and CEO of Abby Connect explained.
Expanded services took effect on September 1, 2018 and will include:
Extended Hours: Extended phone answering hours can be added for free with all packages, instead of being an extra add-on item. Abby’s extended hours will now include Monday – Friday 5 a.m. to 9 p.m. PST and Saturday – Sunday 6 a.m. to 6 p.m. PST in order to better assist clients in all time-zones with having phone answering coverage throughout their entire work days, including weekends.
New iPhone and Android App: The app will allow customers to view their new Dashboard and Account Summary, check their real-time messages and call logs, update their contacts or alerts, and change other settings. The app will allow customers the freedom to make changes from their phone while out at meetings or on the run to an appointment.
Other new features include unlimited user accounts, two-way texting with your receptionist group, and custom transfer tunes. In the Abby Connect Portal, upgrades include a robust dashboard and a new area for all your messages.
All packages will still include guaranteed live answering, bilingual virtual receptionists, voicemail to email or text, dedicated account manager, dedicated receptionist team, real-time call reports with alerts, unlimited talk time after transfer, unlimited voicemail boxes, and unlimited voicemail time.
In the last year alone, Abby has expanded their service offerings to include many more features (such as free call recordings), made monthly product updates based on customer feedback, opened a second office location, implemented technical fail-safes to circumvent outages, and invested in the elite training and the genuine employee happiness that customers hear delivered on each and every call.
Abby Connect was also recently named #1 in Legal Answering Services and Healthcare Answering Services by Clutch, a B2B research firm.
Abby Connect is a customer care firm that offers virtual receptionist and answering services. In the last 13 years, this family-owned Nevadan business has continued to bring the best customer care to its clients' customers. Abby is well known for its unique and premium reception services that are used by individuals, small businesses, and medium-sized enterprises. With a focus on cultivating productive and rewarding relationships for everyone involved, Abby Connect has created a niche for itself in the domain of high-quality virtual receptionist services.