Vision Helpdesk Receives PinkVERIFY Certification for 6 Processes
Vision Helpdesk is now officially certified as ITIL® Compatible Service Desk Software by Pink Elephant - It has secured 6 process PINKVerify certification. The 6 processes includes Incident Management, Problem Management, Change Management, Release Management, Asset Management & Service Catalog or Service Request Management.
NASHIK, India, Jan. 31, 2019 /PRNewswire-PRWeb/ -- Vision Helpdesk V5 version has received 6 process PinkVERIFY™ 2011 certification by Pink Elephant. The certification confirms Vision Helpdesk as ITIL® compatible by certified by Pink Elephant, a premier global training, consulting and conference service provider.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Vision Helpdesk is a simplified Customer Service Software. The company offers three customer service tools to manage customer service for Small, Medium & Enterprise level businesses.
1) Help Desk Software
Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests.
It's a Multi channel ticket management software that allows you to centralise all your customer conversations via E-mail, Web portal, Twitter, Facebook, Phone and Chat.
2) Satellite / Multi Company Help Desk
Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users.
3) Service Desk Software (ITIL/ ITSM PINKVerify Certified)
Vision Helpdesk's Service Desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).
The Service Desk offers features like CMDB, Asset Management, Incident Management, Problem Management, Change Management, Release Management, Knowledgeable Management, Service Catalog, Task Management, Vendor Management, Financial Management and more.
The company was established in 2007 and has evolved from small ticketing tool to a feature rich enterprise product. The company caters customer service solutions to all size businesses and is trusted by 15000+ companies across the globe.
Below is the list of processes that Vision Helpdesk is certified for -
1) Incident Management
2) Problem Management
3) Change Management
4) Asset Management
5) Release Management
6) Service Catalog / Service Request Management
The company has also stated that they are looking forward to get remaining modules certified with PinkVERIFY certification by the end of this year.
For more details please refer https://www.visionhelpdesk.com/pinkverify-certified
SOURCE Vision Helpdesk
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