Visitor Guard® has launched WhatsApp support to help Indian travelers to the U.S. get real-time assistance with insurance policies, claims, and emergencies.
GLEN ALLEN, Va., July 16, 2025 /PRNewswire-PRWeb/ -- Visitor Guard®, a leading provider of travel medical insurance for international visitors to the United States, has announced the launch of its new WhatsApp support channel, designed specifically to help Indian travelers access real-time policy assistance, claims guidance, and emergency support from the convenience of their smartphones.
With India consistently ranking among the top countries sending visitors to the US each year, Visitor Guard® recognizes the importance of clear, rapid communication for travelers navigating an unfamiliar healthcare system. The addition of WhatsApp support underscores the company's commitment to making travel insurance more accessible and stress-free for Indian families visiting the US for vacations, family reunions, business trips, and milestone celebrations.
"We know how critical it is for Indian visitors to get reliable help, especially when unexpected medical issues arise thousands of miles from home," said Chiranth Nataraj, Founder of Visitor Guard®. "WhatsApp is already part of daily life for millions of Indian travelers. By offering real-time help on this trusted platform, we are making sure they have a simple, secure way to reach us — anytime, anywhere."
Visitor Guard®'s WhatsApp support makes it easy for Indian travelers to get immediate answers to questions about the policy benefits, network hospitals search, and emergency contacts — all in a format they know and trust.
The new service provides:
- 24/7 availability: Travelers can send a message at any hour without worrying about international call charges.
- Faster responses: Average reply times are under 10 minutes during business times — significantly quicker than email or online forms.
- Documents: Travelers can request ID cards, claim forms, visa letters etc. And get directions on how to download these documents
- Multi-language support: Assistance is available in English, Marathi, Hindi, and Kanada helping visitors understand critical information during stressful situations.
- Emergency guidance: In urgent cases — from sudden illnesses to accidents — travelers can use WhatsApp to get immediate instructions on where to go and how to use their insurance benefits.
Addressing Real Needs: Why This Matters Now
In recent years, health scares like COVID-19 and periodic outbreaks of diseases like measles have highlighted the need for robust visitor insurance. Visitor Guard®'s popular plans, including Venbrook Basic, Venbrook Premier, Safe Travels USA Comprehensive, Patriot America Plus, Atlas America, Visitors Care, and Diplomat America, provide coverage for sickness, accidental injuries, hospitalization, urgent care, emergency evacuation, and the acute onset of pre-existing conditions.
Yet for many Indian visitors — especially elderly parents visiting their children or grandchildren — navigating the complex US healthcare system can feel intimidating. Questions about which hospital to visit, how to show proof of coverage, or how to file a claim can add stress to an already challenging moment.
Nataraj explains, "Travelers sometimes feel helpless during emergencies because they do not know how to access their coverage quickly. With WhatsApp, we are putting help in their pockets. They can message us while sitting in a clinic waiting room and get instant help understanding what is covered, where to go, or how to submit paperwork. It is about removing barriers and bringing peace of mind."
About Visitor Guard®
Visitor Guard® is a prominent provider of travel insurance for the USA from India. With over 15 years of experience, the company delivers high-quality, affordable plans underwritten by top US insurers. Policies include hospitalization, emergency care, medical evacuation, and coverage for acute onset of pre-existing conditions. The addition of WhatsApp support for Indian travelers represents Visitor Guard®'s commitment to accessible, user-centric service. For over 15 years, Visitor Guard® has helped international travelers protect themselves from unexpected medical costs during visits to the United States. The company offers a wide range of travel medical insurance plans underwritten by trusted US insurers, covering everything from emergency room visits and surgeries to medical evacuation and COVID-19 treatment.
Visitor Guard®'s mission is simple: provide travelers with high-quality, affordable visitor insurance and exceptional service when they need it most. The launch of WhatsApp support for Indian travelers is the latest step in the company's ongoing commitment to user-friendly, accessible care.
For more information on plan details and WhatsApp support, visit www.visitorguard.com or contact us at [email protected]
Media Contact
Pallavi Sadekar, Visitor Guard®, 1 8043251385, [email protected], https://www.visitorguard.com/
SOURCE Visitor Guard®
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