SANTA CLARA, Calif., Apr. 21, 2021 /PRNewswire-PRWeb/ -- VisitorsCoverage, a silicon valley Insurtech in travel insurance has been named a winner in the 2021 Excellence in Customer Service Awards for Transformation of the Year, presented by Business Intelligence Group(BIG).
VisitorsCoverage has continuously innovated industry leading solutions to the challenges the modern traveler faces. In the company's 15-year history, this mission has never been more relevant. As countries confronted COVID-19, travel restrictions and advisories changed daily.
In response, VisitorsCoverage launched one of the most extensive portfolios for Covid-19 travel insurance plans and debuted the travel insurance industry's AI-based smart bot, giving essential travelers 24/7 access to the most up-to-date information on safe travel. As the company shifted to an all-remote environment, the customer service team delivered outstanding service, earning excellence status with 4.8 star ratings on Google Reviews and Trustpilot. VisitorsCoverage is delighted to receive the 2021 Excellence in Customer Service Award, alongside industry heavyweights.
"On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn't be able to live as comfortably as we have for the last year," said Maria Jimenez, chief operating officer of the Business Intelligence Group. "It is our honor to recognize VisitorsCoverage as they are leading by example and making real progress on improving the daily lives of so many."
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
About VisitorsCoverage Inc
VisitorsCoverage Inc. is a Silicon Valley-based insurtech company headquartered in Santa Clara, Calif. which provides travel insurance for millions of global travelers in over 175 countries. Founded in 2006 by insurtech pioneer and industry expert Rajeev Shrivastava, VisitorsCoverage is constantly evolving by creating innovative, market-demand products and by continually updating an extensive online knowledgebase for their global clientele. For more information visit http://www.visitorscoverage.com.
Sarah Ulicny, VisitorsCoverage, +1 9179924163, [email protected]