Vitria Technology Teams with Cognizant to Deliver Digital Operations and AIOps to Create Customer-Centric IT Ecosystems

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Network service providers are working with VIA, Vitria’s wide-scope AIOps Platform, to leverage data in new ways, driving a transformation in the relationship between operations and customer experience.

Vitria Technology

Vitria's AIOps platform, VIA, along with its Digital Operations templates enable projects to get launched rapidly and to bring different stakeholders on the same page consistently.

Vitria today announced that it has partnered with Cognizant to deliver joint solutions that advance the digital operations and business transformation initiatives of operators in different categories.

Consumers’ expectations are changing. Wireline, wireless and cable operators have to provide experiences that meet the growing demands of customers, and it requires a brand-new customer-centric approach.

“Vitria’s AIOps platform, VIA, along with its Digital Operations templates enable projects to get launched rapidly and to bring different stakeholders on the same page consistently. When combined with the services offered at Cognizant, NSPs have an opportunity to quickly operationalize key use cases and projects by leveraging our highly skilled and experiences teams while integration other critical technologies into the initiative,” said Tiran Dagan, Chief Digital Officer with Cognizant.

“The combination of Digital Operations and AIOps enable network service providers to refocus operations around customer experience and other critical business metrics such as revenue generation—instead of focusing only on the traditional IT metrics of speeds, feeds, uptime and availability,” said Chris Menier, Transformation Strategist, Vitria.

Two thirds of enterprises have 30 plus tools in the IT toolbox, but provide little in terms of simplicity, end-to-end visibility and the business insight enterprises need. VIA, Vitria’s AIOps platform enables closed-loop automation across all layers of service delivery to improve customer experience and optimize operations.

About Vitria
Move from Data to Actions. Vitria’s wide-scope AIOps platform, VIA, enables closed-loop automation across all layers of service delivery to improve customer experience and optimize operations. Ingest, analyze and act on real-time data and gather and correlate new sources with VIA’s low-code tool kit and pluggable analytics framework. Realize your AIOps vision with VIA.

About Cognizant
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era.

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Debra Schleicher
@VitriaTech
since: 09/2010
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