TULSA, Okla., Dec. 4, 2019 /PRNewswire-PRWeb/ -- VoiceFoundry, a global provider of enterprise cloud-based contact center solutions leveraging Amazon Web Services (AWS) and an authorized Amazon Connect reseller partner, announced today that it has achieved AWS Public Safety & Disaster Response Competency status. This designation recognizes VoiceFoundry's achievements in deploying contact center solutions that utilize the power of AWS to protect the public and prepare, respond, and recover from natural or man-made emergencies and disasters.
The achievement of the AWS Public Safety & Disaster Response Competency certification differentiates VoiceFoundry as an AWS Partner Network (APN) member that demonstrates technical proficiency and proven customer success implementing workloads focused on Disaster & Public Safety Operational Tools. To receive this designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.
"At VoiceFoundry we are relentless in helping businesses deliver better customer service in response to disaster situations through the use of tools and software from AWS. VoiceFoundry is proud to achieve AWS Public Safety & Disaster Response Competency status, and believe it further demonstrates our continued investment and proficiency around the Amazon Connect solution stack," said Lynn Teague, Director of Business Development for VoiceFoundry.
AWS enables scalable, flexible, and cost-effective solutions from startups to global enterprises and VoiceFoundry is proud to be a part of the team. To support the seamless integration and deployment of these solutions, AWS has established the AWS Competency Program to help customers identify APN Consulting and Technology Partners with deep industry experience and expertise. VoiceFoundry is an active member of that program, having earned several AWS Competency designations.
VoiceFoundry's Disaster Response practice is focused on supporting customer efforts to prepare and respond in the event of a disaster or other unavoidable sets of circumstances. Our business is uniquely focused around customer experience, customer facing and contact center assets that leverage Amazon Connect and AWS services to ensure mission-critical support. With over 100+ years of cumulative experience delivering exceptional contact center solutions and a rapidly expanding global presence, Voice Foundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact center.
About VoiceFoundry
VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Web Services (AWS) contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our expertise is focused on maximizing customer interactions and driving contact center efficiencies through the use of automation, natural language understanding applications, enterprise integration, user experience design, performance analytics and workforce optimization. We understand the challenges that migrating to the cloud can present and our team of industry professionals have refined the process of helping customers create and manage bullet proof cloud strategies optimized for success.
SOURCE VoiceFoundry
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