MCLEAN, Va., Sept. 26, 2018 /PRNewswire-PRWeb/ -- Volvo Car, one of the most recognizable automobile manufacturers in the world, utilizes a network of over 2,300 retailers worldwide to market and sell their cars to end customers. Volvo Car USA, the USA branch of the Swedish company, relies on its network of approximately 300 retailers across North America to help them achieve their sales goals.
Efficient collaboration between an automobile manufacturer and their retailer network is paramount to sales success. To take advantage of their investments in their highly-rated new automobile product line, Volvo Car USA needed to build an engaging retailer portal that could achieve their reimagined customer experience.
Volvo Car USA partnered with Acumen Solutions to give life to the portal using Salesforce Community Cloud on the Lightning Platform. The new retailer portal allows retailers to make requests, access real-time information, search for relevant content, and directly interact with Volvo Car USA headquarters (HQ). With these newfound capabilities and stronger collaboration with HQ, retailers can now provide more accurate and personalized customer service, ultimately increasing profitability for the retailer network.
"A well-designed portal between an automobile manufacturer and its retailer network can better arm retailers with real-time, persona-specific information that improves the customer experience. Our new retailer engagement portal solution has revolutionized our manufacturer-retailer engagement," said Jason Abel, Director of Consumer Digital - Americas, Volvo Car USA.
"Volvo Car USA's new retailer engagement portal solidifies their commitment to enhancing the manufacturer-retailer relationship. We are delighted to have been a part of this transformative effort," said Andy Schoka, managing director of manufacturing at Acumen Solutions.
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About Acumen Solutions
Clients choose Acumen Solutions for one simple reason: our experience delivers success. Joining forces with our clients, our teams of strategists, subject matter experts, and engineers solve problems that can't be fixed by technology alone. As a Salesforce Global Strategic Consulting Partner, Fortune 500 companies trust us to build solutions that grow revenue and strengthen customer relationships. Our groundbreaking solutions in the public sector streamline options and improve productivity. We apply the same expertise to our social responsibility program, generating sustainable impact across our local communities.
SOURCE Acumen Solutions
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