VXI Global Solutions announces Ryan Collins as its new Chief Operating Officer (COO), bringing his expertise in operational excellence, digital transformation, and customer-centric strategies to lead the company's global operations and elevate customer experience.
LOS ANGELES, Jan. 23, 2025 /PRNewswire-PRWeb/ -- VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, welcomes Ryan Collins as its Chief Operating Officer (COO).
As COO at VXI, Ryan will oversee global operations, focusing on enhancing operational efficiency, fostering team engagement, and leveraging digital transformation to elevate the company's service delivery.
Ryan brings a vast history of operational excellence, serving as COO, Senior Vice President, and Shareholder at leading BPO and IT companies. In his various roles, Ryan successfully implemented customer-centric strategies that enhanced overall operational efficiency. He also played a pivotal part in mergers and acquisitions, market expansion, and scaling operations into new territories.
"VXI has a bold vision, a commitment to excellence and customer experience, and an appetite for innovation," Ryan said. "It's not just about delivering results; it's about building a culture where people thrive, technology empowers, and every interaction creates value. I look forward to being a part of a team shaping the future of CX on a global scale with an entrepreneurial spirit."
VXI's CEO David Zhou recently spoke to Ryan's experience and vision: "Ryan is known for his collaborative leadership style and strategic vision. He is uniquely positioned to contribute to the VXI mission by driving innovation, CX, and forward-thinking technologies to ensure sustainable business success."
The COO assignment highlights VXI's commitment to global alignment and a people-first attitude. By stepping into the role, Ryan Collins seeks to guide VXI and its global workforce into a new era of operational excellence.
About VXI Global Solutions
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 43,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world's most respected brands.
VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.
For more information, visit http://www.vxi.com.
Media Contact
VXI Corporate Communications, VXI Global Solutions, (213) 637-1300, [email protected], www.vxi.com
SOURCE VXI Global Solutions
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