LOS ANGELES, Feb. 10, 2021 /PRNewswire-PRWeb/ -- VXI Global Solutions, a leader in business process outsourcing, today announced it has won a record 5 Gold, 2 Silver, and 2 Bronze Stevie Awards at the distinguished 15th annual Stevie Awards for Sales & Customer Service.
Top honors for the BPO outsourcing company include Call Center Training Practice of the Year, Customer Service Training Team of the Year, Contact Center Leader of the Year, Worldwide Sales Executive of the Year and Woman of the Year in Sales.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
The awards were announced on February 1 and winners will be celebrated during a virtual awards ceremony on April 14.
More than 2,300 nominations were considered in this year's competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 160 professionals on nine specialized judging committees.
Demonstrating its global leadership in customer care, customer experience (CX), contact-center services, and response to the global pandemic, VXI won the following nine Stevie awards:
- Customer Service or Call Center Training Practice of the Year (Gold) – The VXI learning-suite platform provides training and real-time feedback for the entire VXI agent lifecycle, making VXI teammates among the industry's most successful at managing customer engagements. In 2020, the platform and training practice was successfully adapted to work-at-home (WAH) environments, enabling VXI's 35,000-member workforce to maintain its high levels of success.
- Customer Service Training Team of the Year (Gold) - Comprising of technologists, engineers, curriculum developers, professional-development experts, client success managers, and trainers, VXI's Global Training Team (VGTT) operates a customer experience learning platform designed to optimize agent behavior and deliver superior customer engagements. Developed over 10 years, the platform engages agents from the first contact as candidates go through every step of their agent-lifecycle experience. Additionally, every VXI client has a customized solution designed to meet its specific and unique needs.
- Contact Center Leader of the Year (Gold) - With a focus on employee satisfaction based on a "Passion for People" philosophy, VXI Chief Operating Officer Jared Morrison led VXI to unprecedented growth. In six years between 2014-2020, Jared led VXI's remarkable expansion, growing operations from 10k to 35k employees while expanding CX services to more than 100 lines of business in North America, APAC, and Europe.
- Worldwide Sales Executive of the Year (Gold) - VXI Vice President of Global Sales Heidi Solomon-Orlick has been breaking through BPO enterprise sales glass ceilings for over 30 years. Heidi is known globally for consistently exceeding sales quota, for her ability to creatively design innovative customer solutions, and for building long-lasting customer relationships based on a foundation of trust and integrity. In 2020, Heidi not only helped to grow VXI sales revenue but was instrumental in transforming the virtual selling process during these unprecedented times.
- Woman of the Year in Sales (Gold) - VXI Vice President of Global Sales Heidi Solomon-Orlick has been recognized as one of the top female BPO enterprise sales executives globally. Heidi has been a champion for her clients and a role model and mentor for other women venturing into B2B sales. She is a diversity, equity, and inclusion advocate and a driving force for change.
- Most Valuable Response by a Customer Service Team (COVID) (Silver) - VXI recognized that to guarantee business continuity, employee safety must come first. The company enacted the VXI 10-Point Safety Plan which contained significantly more rigid social distancing, sanitation protocols, and health checks across all sites than required by law. It launched a global task force that met three times per day, seven days a week to ensure business continuity. The company invested more than $16 million USD to ensure employees in 10 sites would be protected and work in a completely safe environment.
- Customer Service Training or Coaching Program of the Year (Silver) - Core to the entire VXI employee experience, Training Simulator and Performance Pro 360 contributed to +20% reduction in contact transfers and escalations.
- Woman of the Year in Customer Service (Bronze) - Co-founding VXI in 1998, Co-CEO Eva Wang has been an American business trailblazer for two decades, growing VXI into one of the fastest expanding, privately held business services organizations in the United States today with 35,000 worldwide employees. Wang's extraordinary hands-on leadership during the 2020 pandemic focused on the core principles of employee well-being and business continuity. She expertly empowered her global leaders to address the crisis directly.
- Customer Service Management Team of the Year (Bronze) – With a sharp focus on the two most important pillars of customer service, employee experience (EX) and customer experience (CX), the VXI management team delivered a consistent 12% CAGR for the past half-decade, more than double the industry average.
"On behalf of VXI we are extremely honored to receive this incredible compilation of awards," said Eva Wang, VXI Global Solutions' Co-Founder and Co-CEO, and winner of Woman of the Year in Customer Service (Bronze). "Our teamwork and our ability to quickly adapt and move into a new normal has allowed us not only to sustain our business but also be recognized globally for our operational distinction and people-centric culture."
"In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers and secure new business," Stevie Awards president Maggie Gallagher said. "The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success."
Known for its exceptional operational delivery and "Passion for People" approach to customer care, the Los Angeles-based VXI has grown into a global leader in the business process outsourcing (BPO) world. In addition to these most recent awards, VXI Global Solutions is the winner of Frost & Sullivan's Customer Value Leadership Award, the three-time winner of ICT's Best Contact Center and BPO Company award (2017-2019), and the winner of multiple 2019-20 sales and customer-service honors.
About VXI Global Solutions
VXI is a customer-experience company, passionate about designing solutions that augment its clients' business processes to deliver higher revenue, greater profitability, and happier customers. Founded in 1998, the company has 35,000 employees across 42 locations in the United States, Latin America, the Caribbean, Europe, and the Asia Pacific. VXI offers omnichannel customer care and growth services using technology and tools, including purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company's IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation. For more information, visit http://www.vxi.com.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Media Contact
Peter Mullen, VXI Global Solutions, (213) 637-1300, [email protected]
SOURCE VXI Global Solutions
Share this article