Warren County, Ohio Dispatch Team Finds Efficiencies with the Shift To Aladtec.com

Share Article

Members appreciate the ability to access real-time information via smartphone.

"The staff is so happy they can access the schedule remotely, request comp, sick or vacation time while also being able to see their vacation, sick, and comp time balances. -- Jesse Madden, Warren County Emergency Services Operation Manager

The 44 dispatchers and supervisors at Warren County Emergency Services in southwest Ohio recently moved their scheduling tasks from manual spreadsheets to Aladtec. The change is saving several hours each shift, and employees love the convenience, according to Operation Manager Jesse Madden.

"The staff is so happy they can access the schedule remotely, request comp, sick or vacation time while also being able to see their vacation, sick, and comp time balances," Madden wrote.

The center operates from Lebanon -- situated midway between Cincinnati, some 30 miles to the southeast, and Dayton, 27 miles to the north. The population of Warren County was 212,600 in 2010, according to the U.S. Census Bureau.

Madden and several co-workers became familiar with Aladtec while working part-time with area fire departments.

Aladtec, a cloud-based scheduling and workforce management application, is currently used by 246 fire, EMS, law enforcement, and communication centers across Ohio including some agencies for which Warren County ES provides dispatch services.

"Prior to Aladtec we used an Excel Spreadsheet," said Madden. "It was very time-consuming each time changes were needed, and the employees could not access it remotely or on their personal devices. When we decided to demo the product, we were able to streamline the paperwork, reducing the man-hours it was taking to approve time off, and track it in multiple different systems."

"Switching to Aladtec has saved us several man-hours per shift. We already see great time savings from the supervisors by freeing them up from 'paperwork' and going paperless," Madden added.

The agency began using Aladtec in July 2018.

The Warren County center employs 32 Dispatchers, six Dispatch Supervisors, an administrative assistant, and a training coordinator, plus Madden and Director Melissa Bour.

The center provides dispatch services for 10 area police agencies and 13 fire departments, as well as the Warren County Sheriff’s Office, Adult & Juvenile Probation, the dog warden and county park rangers. The staff also fields after-hours calls for the Coroner’s Office, Children's Services, Health Department, plus the street, sewer, and water departments.

Last year, Warren County ES dispatchers handled approximately 212,000 police calls and 22,000 fire and EMS calls.

Other Aladtec dispatch patrons in Ohio include Akron Safety Communications Center; Athens County 911; Chagrin Valley - Brecksville; Chagrin Valley Dispatch, Bedford; Cuyahoga Emergency Communications System, Cleveland; Hamilton County Communications, Cincinnati; Licking County Regional Communications Center, Newark; Lorain County 9-1-1, Elyria; Montgomery County Sheriff's Office Communications, Dayton; Southwest Summit Communications, Akron; and the Wooster-Ashland Regional Council of Governments, Wooster.

Aladtec, labeled "software-as-a-service" in computer parlance, is a subscription-based platform that streamlines the process managers use to build complicated schedules. It uses e-mail and texting tools to allow employees to trade shifts, request time-off, and be notified of open shifts anywhere they have phone- or internet connectivity.

The program also allows agencies to build and host electronic forms to document daily station routines like public records requests, training documentation, and repair requests. Administrators can also track staff members' licenses and certifications, upload files that members can access remotely, and send notifications to individuals or groups when the need arises to fill an open shift or staff a special event. A system log tracks all activity on the platform, providing airtight accountability.

Aladtec, Inc. is based in River Falls, Wis. The software was first developed in 2003 to solve scheduling problems at a rural ambulance service. The firm has continued to grow and now serves more than 2,200 fire, police, EMS, dispatch- and healthcare clients across the U.S. and Canada.

For more information, visit http://www.aladtec.com, or call 888-749-5550.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Steve Dzubay
Visit website