WBR Announces Inaugural Future Branches Innovators Awards Winners

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BCU, Capitol Credit Union, and Ponce Bank executives honored for branch transformation and operations excellence

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Worldwide Business Research (WBR), the world’s leading producer of B2B focused marketing events, today announced the winners of the inaugural Future Branches Innovators Awards. The winners were announced at Future Branches Austin (November 18-20th) during a special ceremony at the close of the conference.

The winners of the 2019 Future Branches Innovators Awards are:

Outstanding Branch Design:

  •     Daniel Parsons, VP of Branch Operations, BCU for the credit union’s innovative (and fully functional) micro-branch concept. Within a 640 square foot footprint (situated inside the staircase corridor of a United Health Group corporate office building), BCU is able to offer many of the amenities of a full-service branch, including a discovery bar for transactions/advisory conversations, flex offices, a tech bar, and full and self-service ATM machines.

Most Effective Branch Tech Implementation:

  •     Pierre Cardenas, CEO, Capitol Credit Union for the implementation and launch of NEXT, a fully core integrated self-service kiosk solution. Since introducing the NEXT kiosk, Capitol has increased the number of daily transactions while adding value to their members by providing universal associates more time to act in an advisory role.

Best Revamped Staffing Model:

  •     Steve Hamilton, Designer in Residence, Ponce Bank by engaging their employees and customers in a bottom up, culture-first transformation of the branches’ customer experience. Utilizing the Bank’s Test Lab in East Harlem, ‘The Manhattan Project’ gave both branch level and corporate level team members the ability to test and provide input into new technologies and workflows while energizing their change-resistant member base by making it a low-pressure and collaborate experience.

“We’re thrilled to honor such an exceptional group of executives for their contributions to the banking and credit union industry,” said Elizabeth Robillard, Senior Program Director, Future Branches. “The initiatives that they have undertaken exemplify the true spirit of innovation and transformation, and we look forward to recognizing future honorees in the years to come.”

For more information on the Innovators Awards winners and Future Branches, please visit: https://futurebranches.wbresearch.com/future-branches-awards

About Future Branches
Launched in 2016, Future Branches is the only conference dedicated to providing retail banking and credit union executives with the latest strategies, technologies and best practices for modernizing and improving the physical branch banking experience. Produced by Worldwide Business Research (WBR), the conference has expanded to multiple events in Austin, Boston and London. For more information, please visit https://futurebranches.wbresearch.com    

About WBR
WBR (Worldwide Business Research) is the world leader in B2B focused conference events. Founded in 1996, the company produces over 100 conferences yearly designed to offer the leaders of emerging and established companies across multiple industries with actionable insights, educational discussions, and networking opportunities to inform and transform how they do business now and in the future. The company also generates custom research to help companies educate the market on the latest developments and best practices. For more information, please visit https://www.wbresearch.com/ and follow us on Twitter @WBResearch.

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George Morin
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