Weav.com Launches the Automated Customer Retention suite that helps SaaS Companies attack churn from all angles

SILICON SLOPES, Utah, Sept. 25, 2019 /PRNewswire-PRWeb/ -- Most retention products attempt to solve the problem of customer churn through a single lens, which only band-aids the larger underlying issues.

Weav solves SaaS retention differently, combating churn in 5 unique ways. Weav helps your customers stay through an automated and customizable cancellation saver, recovers failed payments, predicts when and why customers cancel, provides insight on product usage, and gives context on who customers are as individuals.

Weav helps you keep the customers you've earned.

"The founding team has been quietly building our automated retention platform for nearly 2 years. After working with beta customers since February of this year and pouring all of our experience into the product, we're excited to help SaaS companies fight churn in a new way." said J.R Farr, CEO & Co-Founder of Weav. "Churn is the ugly part of SaaS and often overlooked. As companies want to scale retention becomes a primary focus, but it's often not part of the company's DNA to solve it effectively. We're working to change that."

Weav connects the dots of Churn.

The name Weav is no accident. Through a unique approach of analyzing customer's billing activities, product usage, and more, Weav is able to connect the dots to reveal and fix the larger churn picture. Weav leverages this data to predict when and why customers are looking to cancel and most importantly offers on-the-fly tools that can save those customers from leaving.

Weav provides the core tools and insights businesses expect for managing Involuntary Churn – such as failed payment recovery and business-critical metrics for churn and retention. This type of churn typically accounts for 20%-40% of customers leaving each month.

Additionally, Weav helps SaaS companies address Voluntary Churn – allowing businesses to provide meaningful help to their confused or angry customers and rekindle a healthy relationship.

Further, Weav helps companies identity and stem At-Risk Churn, making clear who needs help before a churn event occurs and providing meaningful context on how to help them best.

Churn is the cancer of a SaaS business.

SaaS churn can be tricky to understand and to measure – often leaving it misunderstood, or flat-out ignored until it's too late. Different churn signals tell different, and often confusing stories.

"Churn is a symptom – it represents customers who once loved your product enough to pay for it and have now become confused, angry, or apathetic. You have to address churn to stay alive, but equally important is asking what is the churn signaling?" says Clayton Farr, CXO and Co-Founder of Weav. "By helping companies fix churn today, we're also building the foundation to help them better understand their customers and product, to create a customer experience their competition can't match."

Now, and increasingly in the future, SaaS products will compete on the larger customer experience rather than features or price. If a company can't deliver an experience that understands and cares about customers as individuals, it'll be left behind.

With our customer retention software, Weav helps you fix the churn problems of today – and also gain the insight needed to build a business that can last for the long-haul. With this release, Weav is setting the foundation to make an impact across the entire customer experience for businesses.

About Weav
Weav is leading the way in customer retention for SaaS companies. Our automated customer retention platform offers a unique approach to solving churn holistically. Weav is focused on helping subscription companies understand their customers, increase customer retention, and create a world-class customer experience. Helping you build a SaaS company that can last decades. For more information visit, Weav.com

SOURCE Weav