What Setback? Teriyaki Madness Closes Out 2020 With 31 New Locations

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Despite all the challenges facing the restaurant industry this year, the teriyaki franchise expanded its footprint, grew its corporate team and recorded blowout sales increases across the system

2020 is unlikely to go down as one of your favorite years. Unless of course teriyaki is, like, your main thing, in which case 2020 was a banner year. Because despite, well, everything, Teriyaki Madness, the Seattle-inspired teriyaki restaurant franchise, saw tremendous growth throughout 2020, establishing a jaw-dropping 31 new locations — 25 of which opened during the pandemic — in markets across the country and introducing hordes of new fans to its now-famous teriyaki bowls.

New locations are only the most visible way Teriyaki Madness has grown over the past year. The brand has also expanded its corporate team, hiring 26 new members, including new Chief Development Officer David Biederman, who brings over two decades of industry experience to the table with brands like McDonald’s, Smashburger and Toppers Pizza.

According to CEO Michael Haith, the surge in talent is designed to support the franchise’s ongoing momentum and ensure that franchisees continue to benefit from dedicated and personalized corporate support.

“We’ve always defined the success of our brand by the success of our franchisees, so as our network of restaurants continues to grow, we’re adamant about expanding the support and resources we offer in step with that growth,” Haith said.

That strategy is paying off for the fast-growing franchise, whose franchisees also saw stunning gains in 2020. In Q3, shop-level sales were up an average of 18% across the franchise system compared to Q3 of 2019. The brand also saw a 45% year-over-year increase in grand opening sales for new locations in 2020 and a 44% increase in grand opening sales for locations that opened during COVID over those that opened before.

In July, Ohmar Villavicencio opened a new Teriyaki Madness location in Hawaii — the first of a ten-unit agreement he signed with the franchise. Villavicencio said the pandemic proved a minor hurdle in getting up and running.

“I was given the option to delay opening due to the pandemic, and I said ‘no way.’ The support I’ve gotten from the corporate team and the growth and success of this brand over the past couple of years gave me the confidence to move forward,” said Villavicencio. “I am so glad I did make that decision because I’ve been able to provide over 30 jobs for my community, and of course some delicious food for all of our customers.”

In 2020, Teriyaki Madness also launched Restaurant Sherpas, a sister company restaurant management company that provides day-to-day management support for the brand’s restaurants, allowing investor franchisees to focus more on developing multiple shops and growing more rapidly to meet their growth goals.

Of course, Teriyaki Madness’s growth in 2020 was somewhat unique in the foodservice industry, which was hit especially hard by the COVID-19 crisis. Not content to thrive while so many others in the industry were struggling, Teriyaki Madness launched a number of campaigns in 2020 to pay its own success forward. Those efforts included the aptly named “Pay It Forward'' campaign, in which the brand teamed up with customers to split the cost of more than 6,000 meals for healthcare workers, and the Wok-Star Teacher program, which also split the cost of meals that were delivered to teachers and educators in local communities.

As 2020 comes to a close, Teriyaki Madness is planning to leverage its momentum for even more growth in the new year.

“The progress we saw in 2020 was just the start,” said Biederman. “We are well-positioned for an even stronger 2021, with excellent brand awareness, a killer consumer offering and plenty of valuable open territories available. As someone who is laser-focused on development opportunities, I could not be more excited to join this team at this time.”

According to Haith, 2020 was proof that Teriyaki Madness is a business model built using the best of technology and customer service to weather even the most difficult challenges.

“Teriyaki Madness has always been more than a franchise — it’s a community,” he said. “The success we saw in 2020 was not just the result of a strong business model or marketing, it is the result of an amazing community working together to create something awesome. For that reason, I’m incredibly grateful to our franchisees, employees, corporate team and our customers, who make me so proud to be a part of this brand.”

For more information or to place an order, please visit https://order.teriyakimadness.com/ or order at your local shop.

ABOUT TERIYAKI MADNESS:
Fast-casual teriyaki shop franchise Teriyaki Madness is committed to unconditionally satisfying guests by offering delicious, made-to-order, healthy (or not) bowls, apps and sides, prepared with fresh, all-natural ingredients served quickly and at a reasonable price. Guests can enjoy their bowls in the shop, or order through the mobile app for delivery or curbside pickup. Teriyaki Madness has been ranked on Entrepreneur’s Top Food Franchises and FastCasual’s Movers and Shakers in 2019, and the Inc. 5000 list for three straight years. Founded in 2003, the brand currently has franchise agreements in place for nearly 250 shops across the U.S., with franchising opportunities nationwide for qualified single and multi-unit candidates. For more information, visit http://www.franchise.teriyakimadness.com.

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Julie Green
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