whiskerDocs to Support Pennsylvania Pet Owners with Telehealth Services During COVID-19

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Due to the existing State of Emergency during the COVID-19 pandemic, new guidelines from the state of Pennsylvania have paved the way for pet owners to receive medical support for their pets, both online and telephonically. whiskerDocs, the leading provider of pet telehealth in North America, is now supporting pet owners in Pennsylvania 24 hours a day via phone, chat and email when they are unable to get assistance from their regular veterinarian.

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Due to the increased need for veterinary support for pets in Pennsylvania, whiskerDocs has increased staffing and expanded our veterinary telemedicine services to support pet owners as their regular clinics are forced to reduce hours and in many cases, close completely.

Because of limited access to veterinary care, new guidance from the State of Pennsylvania temporarily allows licensed veterinarians to provide telemedicine support to their residents during the COVID-19 pandemic. whiskerDocs, the national leader in telehealth services for domestic pets (currently dogs and cats), is making 24 hour a day clinical support available to pet owners across the state that need access to veterinary care during the Stay at Home order. Pet owners can reach a licensed veterinarian or credentialed veterinary technician by phone or online 24 hours a day to get immediate help with medical issues and care questions about their dog or cat.

Deb Leon, Founder and CEO, said, "Our veterinary team is standing by to provide virtual clinical guidance to Pennsylvania pet owners during this pandemic. This is an unprecedented period for our country; the State of Pennsylvania is leading the way for others to follow, helping to deliver much needed care to pet owners and veterinary clinics 24 hours a day. We are so honored to be able to help pet families that need support; it is a passion for all of us here at whiskerDocs."

whiskerDocs provides real-time support through phone, video, live chat and email for pet owners so that they can get help with problems or symptoms their pets are experiencing. With Pennsylvania opening up the law, whiskerDocs has revised their patented protocols to be able to stabilize mildly ill or uncomfortable pets based upon the presenting conditions and previous medical history.

Nicole Rogers, Vice President of Operations, said, "Pet owners are just as concerned about the welfare of their pets as they are about their other family members. We have been providing on-demand support to millions of pets since 2013, and our number one priority is safety for the pet and the family. Due to the increased need for veterinary support, we have doubled our staff and expanded our services to support Pennsylvania families as their regular veterinary clinics are forced to reduce hours and in many cases, close completely. It is our mission to provide support to pet owners as well as their primary veterinarians by filling in the gaps during this most challenging time."

Accessing whiskerDocs services is easy; a pet owner can call, email, mobile message, or chat with our expert veterinary team 24 hours a day. If a video consult with a veterinarian is indicated, we will connect the pet owner with one of our licensed veterinarians for a more in-depth virtual exam. Care, Compassion, and Competence are the essential qualities of every whiskerDocs telehealth specialist. And real-time, convenient, access in seconds is how we deliver support to families with pets.


whiskerDocs, the leader in telehealth services for pets, has been trailblazing telehealth with innovative on-demand solutions since 2013. Serving pet parents in U.S. and Canada, with nearly 4 million pets covered by client partners, whiskerDocs delivers access within seconds to its 24/7 services via the telephone, video, email, mobile messaging, and live chat. whiskerDocs’ team of veterinary telehealth specialists is comprised of veterinarians and veterinary technicians, who are enabled to deliver a seamless experience with the primary care provider through whiskerDocs patented processes and proprietary technology. whiskerDocs is a member of the American Telehealth Association, and has satisfied the accreditation requirements for telehealth call centers for both the National Committee for Quality Assurance (NCQA)* and the Utilization Review Accreditation Commission (URAC)*. For more information, visit http://www.whiskerDocs.com.

*Standards for both organizations have not yet been applied to the pet sector; standards met are for human telehealth.

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Debra C Leon
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