Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Wootric Announces New AI Insights and Global Targeting for Enterprise Customer Experience Champions

With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback at scale. Learn more at wootric.com.


News provided by

Wootric, Inc

Sep 18, 2019, 07:00 ET

Share this article

Share toX

Share this article

Share toX

Custom Dashboards Empower Stakeholder Teams to Act on CX Insights
Custom Dashboards Empower Stakeholder Teams to Act on CX Insights

SAN FRANCISCO, Sept. 18, 2019 /PRNewswire-PRWeb/ -- Wootric, the leading modern software for the CX champion, today announced the release of new advanced code-free targeting and AI-driven features that democratize access to CX insights and give executives the hard data they need to prioritize changes that will improve experience across the customer journey.

While most companies know that listening to feedback is the key to improving their products and services, they can't actually glean meaningful and actionable insights from the volume of feedback they currently receive. Meanwhile, customers and employees are feeling survey fatigue and the most valuable feedback they share – those details in their own words – is usually untapped because companies can't process verbatim responses in a scalable way.

"ROI in the CX space has been illusive. Wootric is now empowering customer experience champions to drive impact, and that starts with unlocking insight from verbatim feedback at scale." - Deepa Subramanian, CEO, Wootric

Post this

Wootric's mission is to help every business in the world make customer experience their competitive advantage with relevant and actionable insights from customers, prospects and employees. Wootric's modern customer experience management (CXM) solution is the easiest way for CX champions and teams to evangelize customer-centricity and empower stakeholder teams (such as marketing, product, HR, operations, success and support) by democratizing insights from real-time feedback, including verbatim feedback, at scale.

Today Wootric collects and analyzes survey feedback in 36 languages for customers in 75 countries all over the world, including SaaS and technology leaders, global banks, consumer tech and e-commerce companies. With this new release, Wootric now adds the advanced features and analytics that global, multi-product companies need to collect, analyze and act on feedback from customers across languages, product lines, and editions all over the world.

New product highlights:

Machine Learning Insight Across CX Data Sources

  • Industry-specific AI models unlock insights from qualitative feedback with text and sentiment analysis that can run against comments from anywhere – survey responses, support tickets, app store reviews, employee surveys and more. The CXInsight product analyzes each comment in the context of industry and customer terminology.
  • Sentiment by theme reveals multiple emotions within a single piece of feedback to help predict churn. For example, this feedback, "Your design tool is easy to use but you are a bit expensive for us" would be classified as UX/UI - positive and Price - negative.

Data Democratization

  • Enterprise dashboards give executives a centralized view of all NPS, CSAT, CES and employee survey results in one place, with the ability to drill down into segmented data and qualitative feedback based on the properties defined in the micro-segmentation and customized surveys.
  • Team dashboards democratize access to metrics and insights by giving every team a personalized view of the feedback from customers using their products, in their region, and about the issues they are responsible for improving. With this new release, reports included on each dashboard can now be tailored to the needs of each team, making the insights even more actionable.
  • Self-service analytics give stakeholder teams the ability to garner insights from CX data without a data analyst. With the ability to create custom reports on the fly, any team member can perform root-cause analysis, add new reports to their dashboard, and monitor specific segments, themes, products or journey points over time.

Advanced Code-Free Customer Survey Targeting & Global Customization

  • Micro-segmentation allows CX teams to create very targeted profiles and the corresponding in-application surveys based on a registered users or visitor's segment, product, edition, language, recency, usage profile, region or specific events. Targeted sampling can use events from Segment or customer properties and eligibility defined directly in Wootric.
  • Multi-language surveys that can be easily set up, deployed within an application or website, and centrally managed to collect feedback from users in any language.
  • Customizable micro-surveys make it possible to adapt the wording of each survey to match exact product terminology in every language and let CX teams define the sampling rules for each target group. CX teams can now ask different questions to different groups of customers, with easy set-up within the Wootric platform.

Comments on the new product news:

  • "Extracting insights from qualitative feedback data, especially with the high volume generated by modern survey technologies, has plagued the CX field. Now with Wootric, we can quantify issues and create alignment around priorities across stakeholder teams--it's a massive unlock to getting work done in service of the customer, " - David Yin, Vice President, Consumer Insights & Brand Strategy, Ancestry
  • "Wootric empowers the CX champion to evangelize a customer-centric mindset. We have built a platform that surfaces the data these leaders need to get a seat at the table and to engage stakeholders across the enterprise in driving customer loyalty, satisfaction and ease across the customer journey," - Deepa Subramanian, CEO, Wootric
  • "Executive teams need insights to make the hard decisions about what to build and what roles to resource to improve customer experience. CX champions can now provide executive-level of guidance using the Wootric platform." - Jessica Pfeifer, Chief Customer Officer, Wootric

About Wootric

Wootric is modern experience management software for the CX champion. Wootric supports the full feedback management cycle: data collection, advanced analytics including text & sentiment, and actioning data to drive retention and growth. Wootric meets the customization and security needs of the enterprise, while providing accessible, scalable solutions to small, medium and large teams all over the world. DocuSign, Visma, GlassDoor and Zoom are among the 1200+ companies that use Wootric to make experience their competitive advantage. Wootric is headquartered in San Francisco. To learn more, visit https://wootric.com

Contact:
Lisa Abbott
[email protected]

SOURCE Wootric, Inc

Related Links

http://wootric.com

Modal title

Wootric Logo
Wootric Logo
Wootric CXInsight analyzes customer and employee verbatim feedback in any language
Wootric CXInsight analyzes customer and employee verbatim feedback in any language
Know what improvements will have the most impact, without a data analyst.
Know what improvements will have the most impact, without a data analyst.
Wootric Logo Wootric CXInsight analyzes customer and employee verbatim feedback in any language Know what improvements will have the most impact, without a data analyst.

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.