XCentium Launches Returns Plugin for Salesforce Commerce Cloud B2C

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Returns Management Plugin supports returns on sites built on the Salesforce Commerce Cloud (SFCC/Demandware) Storefront Reference Architecture (SFRA) framework.

Now retailers can seamlessly add RMA to their Salesforce Commerce Cloud (SFCC) SFRA sites.

XCentium, an award-winning digital consultancy and a leader in the digital eCommerce industry, announced today that they have created and launched an RMA/Returns Management Plugin for Salesforce Commerce Cloud B2C, enabling businesses to support returns on sites built on the Salesforce Commerce Cloud (SFCC/Demandware) Storefront Reference Architecture (SFRA) framework.

XCentium’s new Returns plugin closes an important customer experience gap that is not offered out of the box on the Salesforce Commerce Cloud B2C platform. Merchants are now able to offer a seamless return experience initiated right from the Order History page. Customers can select the items to return and provide reasons either from a configurable list or enter free form text. Customers can then select a return shipping method, which is configurable in the business manager as well. When a return label is generated, the return label and order return information is stored and readily available for export into other systems. Finally, the Return Confirmation page allows the user to print a return label. The Return Confirmation page also can incorporate offers and promotions in order to engage the user with cross-sell/up-sell opportunities.

In addition to providing a smooth end user experience, the plugin provides a flexible, seamless experience for Merchants as well. Return rules are configurable in the Business Manager. Custom attributes on a product determine product eligibility for return and order date must be within a specific date range for it to be return eligible as well.

XCentium’s Returns plugin adds to the suite of B2C commerce plugins that has XCentium has been developing. These plugins offer key functionality which the modern shopper expects and enhance the out of the box Salesforce Commerce Cloud platform. These plugins accelerate the merchants’ journey in implementing their commerce strategy as well as build goodwill and trust with shoppers.

More information on the Returns plugin can be found here.

About XCentium
XCentium is an award-winning digital consultancy. We help clients align their technology strategy with business objectives, leverage technology excellence to deliver superior results, and engage customers through Digital Strategy, CMS, UI/UX, CRM, Commerce and Cloud. XCentium is proud to be a Salesforce partner.

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