ARLINGTON, Va., Dec. 7, 2021 /PRNewswire-PRWeb/ -- Raghu Ravinutala, CEO and co-founder of Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 1,000+ customers globally, will take the keynote stage today at VOICE Summit 2021, the AI industry's flagship event shaping the future of voice, conversational AI, and ambient computing.
In his address, Ravinutala will share how today's businesses are being squeezed by increasing demands from their digital consumers and increasing turnover and hiring challenges in their customer service teams. To address these challenges, businesses have dramatically accelerated the pace of digital transformation, but existing customer experience (CX) automation solutions are falling short. Yesterday's voice and text communication solutions don't address the complex needs of today's multi-channel, multi-language, always-on consumers.
Ravinutala will demonstrate how every customer interaction is a high stakes encounter with significant and long-term implications. He will introduce the latest advances in AI-based voice and text conversational experiences that handle increasingly complex inputs and outputs for full automated issue resolution in contrast to the limited capabilities of the current generation of simple chatbots and legacy speech systems. The presentation will also include examples of how leading organizations are delivering improved customer experiences, increased sales, faster response times, and 24/7 answers.
"I'm honored to share with the VOICE 2021 audience what it means to turn customer interactions from moments of trouble into moments of trust," said Yellow.ai CEO and Co-founder Raghu Ravinutala. "With the rapid adoption of voice and text interactions in businesses across all industries, customer experience professionals are searching for proven automation solutions that combine the best of their human team with the most advanced AI technologies. In my presentation, I will showcase compelling examples of Dynamic AI Agents transforming CX at leading brands around the world."
In his keynote, Ravinutala will explain the four key personality traits that characterize AI Agents, a new class of intelligent virtual assistants:
- Dynamic: AI Agents handle complex customer inputs across multiple channels and languages, fully understand our intents, and access multiple systems in real time to successfully answer questions and complete transactions.
- Friendly: AI Agents understand our sentiments, use natural language responses, provide timely and useful information, and communicate effectively to provide a great experience and increase trust.
- Efficient: AI Agents are available 24/7 across all voice and text channels, allowing instant access to information and quick resolution of requests. When the request exceeds their capabilities, they seamlessly hand off to human agents who have full visibility to the conversation.
- Consistent: AI Agents ensure everyone gets the same level of service, the same quality information and the same brand-appropriate response, regardless of time, location, language, or channel.
"I am excited to welcome Raghu to our keynote stage," said Pete Erickson, founder of the VOICE Summit and CEO of Modev, the technology community company. "With the incredible advances in voice automation and conversational AI technologies in the last few years, our enterprise audience is eager to learn about actionable customer experience solutions that can help them build moments of trust with their customers."
As CEO of Yellow.ai, Ravinutala has successfully expanded the company's presence globally across more than 50 countries, guiding his team to develop the most advanced natural language processing (NLP), machine learning (ML) and AI capabilities in use today for customer and employee experience automation. Over 1,000 enterprises use the company's AI agents to communicate in over 100 languages and across more than 35 chat and voice channels, including phone, web, mobile app, messaging, social, Alexa, Google Assistant, and more.
Ravinutala will present his session entitled, "Do Your Customer Moments of Truth Deliver Trust or Trouble? Using Dynamic AI Agents to Create Moments of Trust" on December 7 at 1:15 pm ET at Voice 2021 on the Keynote Stage. The session will also be available for virtual attendees. For those attending in person, Ravinutala will be available to meet following his keynote in the Interview & Demo Room (Studio E) from 2:30 pm to 3:00 pm ET. For more information on VOICE Summit 2021, visit http://www.voicesummit.ai.
About Yellow.ai Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader. The platform is trusted across 50+ countries by 1,000 enterprises, including Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The company delivers moments of trust in every customer interaction with dynamic AI Agents that are friendly, efficient and consistent. Yellow.ai has raised more than $100M from blue-chip investors and has offices across six countries.
Visit https://yellow.ai/ or email [email protected] for more information.
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