Zappix announces a year of substantial growth and strategic evolution throughout 2023, significant expansion of its portfolio, market recognition via industry awards, and record-setting usage by clients.
BURLINGTON, Mass., Jan. 9, 2024 /PRNewswire-PRWeb/ -- Zappix, an AI-Powered Digital Engagement Platform provider, announced substantial growth in 2023 - signing over ten new clients, record-setting volumes and usages, and forming new strategic partnerships. In addition, Zappix has significantly expanded its portfolio and has earned multiple industry awards.
Yossi Abraham, President & CEO of Zappix, commented on the company's impressive achievements, stating, "Zappix's growth trajectory remains robust as we welcomed new clients spanning various industries and established strategic partnerships. Simultaneously, we continue to enhance our portfolio, introducing crucial capabilities such as Digital Outreach and Digital Agent Assist to complement our already market-leading Visual Self-Service."
In recognition of its innovative solutions, Zappix received the prestigious "Most Innovative Healthcare Company" and "Top Patient Experience Solution Provider" awards in 2023, specifically highlighting the Zappix Digital Patient Engagement solution. This groundbreaking solution has empowered Zappix's healthcare clients, significantly reducing no-shows and late cancellations, enhancing staff efficiency through workflow automation, and improving patient access.
Throughout the year, Zappix continued to expand its portfolio, adding significant capabilities to the Digital Outreach and Digital Agent Assist products and strengthening the platform's operability, security, and maintainability.
Zappix is poised for continued success in 2024, leveraging strategic partnerships and direct engagements to serve both existing and new clients. The company remains committed to enhancing customer experiences, reducing costs, automating workflows, and driving efficiencies and revenue.
About Zappix
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents' activities using Digital Agent Assist.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
To learn more about Zappix, go to http://www.zappix.com.
Contact
Zappix, Inc.
[email protected]
(781) 739-2770
Shannon Colbert
[email protected]
Media Contact
Shannon Colbert, Zappix, (781) 739-2770, [email protected], https://www.zappix.com/
SOURCE Zappix
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