Enterprises in the retail and travel & hospitality verticals have launched Zappix's leading Visual Self-Service solution to improve customer experience.
BURLINGTON, Mass., Oct. 26, 2022 /PRNewswire-PRWeb/ -- Zappix, a leading Visual and Digital Self-Service provider, has announced the launch of its services for new customers in diverse verticals. The company is expanding its customer base as enterprises feel increased pressure for Digital Customer Service solutions to improve CX.
By implementing Zappix Self-Service Solutions, these newest clients will now be able to automate customer service interactions by deflecting calls to a fully automated and visual self-service solution (Visual IVR) for use cases such as order status, returns, and invoice management. Zappix solution allows businesses to increase customer satisfaction while reducing their contact center costs by deflecting calls from agents.
"We are happy to grow and expand our install base to a range of different verticals," said Yossi Abraham, Zappix President and CEO. "Zappix is excited to support our new and existing clients in their Digital Transformation journeys and provide innovative AI-based visual self-service solutions."
Using Zappix Visual Self-Service Solutions, the latest retail and travel & hospitality clients will greatly benefit from a wide variety of features and benefits Zappix solutions provide, such as:
- Improved KPIs, including Average Handling Time (AHT), Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and First Call Resolution
- An efficient self-service customer service channel, which reduces the number of repetitive, routine calls reaching live agents, resulting in cost savings
- Using Zappix Studio's low-code/no-code SCE, clients can launch and implement their solutions in under four weeks and enjoy immediate benefits.
AI-powered Visual Self-Service is altering the CX landscape. Zappix looks to continue capitalizing on the demand for self-service automation with its portfolio, which provides digital and visual solutions relevant to all industries.
About Zappix
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.
Contact
Zappix, Inc.
[email protected]
(781) 739-2770
Payge Wufsus
[email protected]
Media Contact
Payge Wufsus, Zappix, (781) 739-2770, [email protected]
SOURCE Zappix
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