Zappix, a leading provider of Visual Self-Service solutions, has announced a partnership with ProcedureFlow, a recognized leader in process documentation and optimization. Together, the two companies will combine their expertise to provide customers with an enhanced customer service experiences through the delivery of personalized and streamlined self-service options.
BURLINGTON, Mass., May 15, 2023 /PRNewswire-PRWeb/ -- Zappix, a leading provider of Visual Self-Service solutions, has announced a partnership with ProcedureFlow, a recognized leader in process documentation and optimization. Together, the two companies will combine their expertise to provide customers with an enhanced customer service experiences through the delivery of personalized and streamlined self-service options.
Zappix's Visual IVR solution provides customers with an easy-to-use and highly engaging platform for accessing information and resolving issues quickly and efficiently. With ProcedureFlow's expertise in process documentation and optimization, customers will now have access to a comprehensive, easy-to-understand process for solving their problems.
"We are thrilled to be partnering with ProcedureFlow," said Yossi Abraham, President & CEO of Zappix. "Their expertise in process optimization is a perfect complement to our Visual Self-Service solutions, and together we can deliver a seamless customer service experience."
Zappix will collaborate closely with ProcedureFlow's process documentation and optimization capabilities through their partnership. This will enable customers to easily access step-by-step solutions to their issues while also providing them with Zappix's Visual Self-Service solutions. As a result, the need for customers to speak with a live agent will be reduced, and they will have a more personalized and efficient experience.
"I am thrilled to announce our new partnership with Zappix, a leading provider of visual self-service solutions. Together, we are committed to enhancing the employee and customer experience by breaking down critical knowledge barriers and streamlining workflows. ProcedureFlow's next-generation knowledge management software reimagines the way procedural information is created, documented, updated, and shared." said Dan Keddy, Sr. Director of Partner Sales and Channel Management at ProcedureFlow.
"By working alongside Zappix, we are dedicated to elevating the customer experience and improving the way employees consume procedural knowledge. Our shared vision and commitment to innovation make this partnership a perfect match, and we look forward to exploring new opportunities to drive growth and success for our customers."
Media Contact
Payge Wufsus, Zappix, (781) 739-2770, [email protected]
SOURCE Zappix
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