Zappix Visual IVR Helps Contact Centers During COVID-19 Outbreak
In response to the coronavirus outbreak affecting the world and upending offices and contact centers, the leading Visual IVR provider has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
BURLINGTON, Mass., March 17, 2020 /PRNewswire-PRWeb/ -- To eliminate potential disruptions during the coronavirus outbreak currently upending offices and contact centers around the world, the leading Visual IVR provider has begun distributing its solutions at a reduced cost to help businesses operate smoothly during the crisis.
The leading Visual IVR and On-Demand Customer Self-Service solutions have been made available at minimal costs to all businesses, with even more aggressive pricing available for healthcare-related companies.
"The COVID-19 outbreak is impacting companies around the globe and we see it as our duty to help out as much as possible," said Yossi Abraham, Zappix president. "As contact centers work to handle increased calls and decreased manpower during this crisis, our automated self-service solutions can be the lifeline that healthcare companies, BPOs, and other businesses need to keep operating in the despite Coronavirus."
Any businesses looking for help alleviating the pressure of COVID-19 are encouraged to try the Zappix solution themselves:
- Experience the Visual IVR service by calling the demo phone number from your mobile phone: 617-874-1357
- Access the on-demand customer service solution demo without calling at SHCOVID-19.zappix.com
With a containment rate of over 80%, Zappix self-service solutions handle spikes in call volume while letting agents focus on the complex calls where their skills and human empathy are especially needed.
Zappix solutions launch in under 4 weeks thanks to flexible Zappix Studio and agnostic integration capabilities. The only change necessary for new customers' telephony systems is the addition of a single voice prompt with a call forwarded to the Zappix system.
Companies interested in exploring Visual IVR further are encouraged to reach out to the Zappix team with any questions or a timetable for launch.
About Zappix
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com
SOURCE Zappix
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