"In the past year, we have seen a significant demand for our Visual Self-Service solutions, with many businesses seeking to modernize their contact centers, leveraging automation and enhancing the customer journey," said Yossi Abraham, Zappix President & CEO. "Zappix has expanded its product po
BURLINGTON, Mass. (PRWEB) January 06, 2023
Zappix, the leading provider of Visual Self-Service Solutions, has announced significant growth during 2022. In 2022, Zappix managed millions of customer interactions with its On-Demand Visual Self-Service solution, providing its clients with millions in cost savings, significant KPI improvement, and transforming the customer experience.
"In the past year, we have seen a significant demand for our Visual Self-Service solutions, with many businesses seeking to modernize their contact centers, leveraging automation and enhancing the customer journey," said Yossi Abraham, Zappix President & CEO. "Zappix has expanded its product portfolio, and we have set new records of interactions that our services have handled."
Zappix was awarded the "Top Healthcare Digital Transformation Solutions Provider 2022", focusing on the Zappix Digital Patient Engagement solution. This solution helps Zappix healthcare clients enjoy tremendous benefits, like significantly reducing No-Shows and late cancellations, improving staff efficiency by automating workflows, and improving booked appointment rates.
Throughout the year, Zappix continued to develop new features and capabilities to the portfolio, such as Agent Assist, Automated Outbound Engagement, Digital payments, and deep, out-of-the-box integrations with Salesforce, Identity Management, and Genesys Cloud.
A surge in demand for Zappix's Mobile On-Demand Self-Service solutions was seen in 2022, with millions of interactions being handled every month across all industries, with a particular focus on e-Commerce, Healthcare, Insurance, and Services. In turn, this resulted in significant cost savings for clients, as well as an improved customer experience. Zappix's clients experienced remarkable benefits in 2022, and they can anticipate continued success in the year to come:
- Substantial cost reductions in the millions of dollars by deflecting calls to Visual and Digital Self-Service
- Improved contact center KPIs (AHT, CSAT, FCR…)
- Automating repetitive processes allowing agents to focus on high-value work
- Transforming patient engagement in the healthcare industry
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.