BURLINGTON, Mass., May 29, 2019 /PRNewswire-PRWeb/ -- The leader in On-Demand Customer Service Solutions including Visual IVR has expanded its partnership with Cloud Payment Group. The partnership saw impressive success after launching the Digital Debt Collection solution during 2018. Because of this joint success, the partners have agreed to expand their partnership to include the full Zappix portfolio. The expanded partnership will improve customer service and CX for consumers across Australia.
"We have seen a great demand for Zappix services in Australia," said Trevor Greenhill, Cloud Payment Group managing director. "We are excited to offer Australians more innovation and better customer experiences through our expanded partnership with Zappix."
The expanded offering includes the entire Zappix portfolio of products: Visual IVR, On-Demand Apps, Outbound Engagement, Agent Collaboration Tools, Customer Service RPA (Robotic Process Automation), Analytics Suite, Zappix Studio, and Survey Engine.
"We're happy to expand the Zappix footprint in Australia with our partner Cloud Payment Group, and believe it will help improve customer service across the country," said Yossi Abraham, Zappix president. "We look forward to a fruitful partnership bringing value to Cloud Payment Group customers."
The Zappix portfolio of On-Demand Customer Service Solutions offers impressive ROI for companies as well as improved CX for consumers:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates of over 80%
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
About Zappix
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: http://www.zappix.com.
Contact:
Zappix, Inc.
Johnny Rosa, Marketing @ Zappix
+1 (781) 739-2770
About Cloud Payment Group
Cloud Payment Group offers debt collection and payment management solutions driven by data and software delivering a unique dynamic approach to an antiquated industry.
Cloud provide Payment Management, Debt Collection Services and Visual IVR across Australia and New Zealand for a number of clients in various industries. Services are delivered, monitored and improved by our experienced, specialist and dynamic staff.
With a commitment and focus on providing our clients with the very best quality services and year on year improvement, we provide seamless services that are modern, transparent and accountable to our clients and stakeholders.
With our sustainable growth plans, Cloud are committed to driving outstanding services and leading the profession with innovations in all aspects of the service delivery.
Innovation and new initiatives are at the centre of all we do, we work closely with our clients to ensure we automate, reduce administration and deliver real cost savings in a seamless and joined up collaboration in service delivery.
Contact:
Cloud Payment Group
Stephanie Hughes
0481 099 676
SOURCE Zappix, Inc.
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