Customers today want to use Self-Service solutions. Zappix Visual IVR and On-Demand Apps add cutting-edge options to BPO deliverables, and allow for faster scaling and new program onboarding.
BURLINGTON, Mass. (PRWEB) April 10, 2019
The leader in On-Demand Customer Service Solutions including Visual IVR is partnering with Business Process Outsourcing vendors to offer powerful self-service customer experiences (CX) and Robotic Process Automation (RPA) to simultaneously improve bottom lines for BPOs and save their clients money. Innovative Zappix end-to-end automation and self-service capabilities expand BPO portfolios and offer a new opportunity for revenue growth.
“Customers today want to use Self-Service solutions. Zappix Visual IVR and On-Demand Apps add cutting-edge options to BPO deliverables, and allow for faster scaling and new program onboarding,” said Yossi Abraham, Zappix president. “The innovative Zappix suite of products helps BPOs increase containment rates, reduce average handle time, and relieve pressure during call volume spikes, all while improving customer experience.”
The Zappix portfolio of On-Demand Customer Service Solutions offers impressive ROI for BPO partners:
- Improves customer experience (CX) — innovative, simple, fast
- Expands BPO portfolios — new competitive digital self-service solutions transform product offerings
- Automates tedious processes — liberates live agents and retains high margins
- Enables faster new client ramps — reduces immediate headcount needs
- Reduces average hold time — automated self-service creates immediate resolutions
- Provides targeted revenue growth opportunities - up-sell banners, outbound promotions
Zappix end-to-end automation offers cost-effective 24/7 customer service responses perfectly designed for after hours and weekend scenarios where staffing live contact centers may become challenging. Zappix solutions are designed to contain high volumes of the most common disposition codes to free agents from tedious processes and reduce burnout and live agent churn.
Zappix On-Demand Customer Service Solutions expand opportunities for Business Process Outsourcing vendors and improve bottom-line results.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: http://www.zappix.com.
Johnny Rosa, Marketing @ Zappix
+1 (781) 739-2770