The no-code interface lets anyone build custom Visual IVR and On-Demand Apps and seamlessly integrate their backend systems with the entire Zappix portfolio, including Outbound Engagement, Digital Survey, and Customer Service RPA.
BURLINGTON, Mass. (PRWEB) April 24, 2019
The leader in On-Demand Customer Service Solutions including Visual IVR has released an update to its cloud-based product management tool called Zappix Studio, making customization, implementation, and integration faster and more user-friendly.
The new Zappix Studio provides customers and partners with improved integration and usability. Streamlined tools make integrating to existing telephony systems fast and straightforward and new integration capabilities allow end users to solve problems via different channels. Load time and page weight improvements, as well as customizable templates and improved workflows allow for even faster implementation and security enhancements make sure data and information processed by Zappix products stay protected.
“The Zappix Studio is at the heart of our solution and offering,” said Yossi Abraham, Zappix president. “The no-code interface lets anyone build custom Visual IVR and On-Demand Apps and seamlessly integrate their backend systems with the entire Zappix portfolio, including Outbound Engagement, Digital Survey, and Customer Service RPA.”
The company centers its technology around four principles: speed, simplicity, mobility, and automation. All four principles have been included in the new Zappix Studio platform. A more straightforward implementation of the innovative Zappix drag-and-drop interface allows for:
- Faster design and building stages for its Visual IVR and On-Demand App customers
- No-code, drag-and-drop interface creates stunning visual interfaces without technical expertise
- Cloud-based platform available wherever customers and partners need
- Zappix API connectivity allows for easy connections between Zappix implementation and any CRM, ERP, or backend system Zappix customers already use
The update improves an already powerful platform being used by customers around the world to increase customer satisfaction, empower contact center agents for success, and lower customer service costs.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: http://www.zappix.com.
Johnny Rosa, Marketing @ Zappix
+1 (781) 739-2770