Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation efforts during today’s COVID-19 crisis, and in the future.
BURLINGTON, Mass. (PRWEB) November 11, 2020
Zappix, the leading Visual IVR and Mobile On-Demand Digital Self-Service solutions provider, announced a successful start to Q4, 2020, launching five new implementations of its flagship product during the first two weeks of the quarter. The new implementations range across multiple industries including eCommerce, fintech, and healthcare.
Zappix Visual IVR and Intelligent Virtual Assistant (IVA) solutions allow consumers quick call resolution without needing to speak with a live agent. The visual interface of Zappix services make customer experience intuitive, fast, and easy to use. Zappix back-end integrations automate routine and repetitive interactions that make up a high portion of customer service calls. This combination reduces the number of calls reaching agents and frees up live agents to focus on complex interactions where their skills and empathy bring great value.
“We’re glad to help our customers deliver the innovative, easy to use, self-service solutions modern consumers demand,” said Yossi Abraham, Zappix president. “Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation efforts during today’s COVID-19 crisis, and in the future.”
Zappix cloud-based Digital Self-Service solutions provide customers significant benefits:
- Offering self-service options that reduce the volume of calls reaching agents
- Lower contact center costs
- Improved customer experience (CX)
- Targeted revenue growth opportunities
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
Zappix seamlessly integrates with any CRM, Order Management System, and other back-end systems to automate workflows from beginning to end. Zappix Actionable Analytics tracks the customer journey and provides a comprehensive analytics suite with dashboards and reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives businesses the power to improve customer service and progress with their digital transformation efforts.
Zappix delivers Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The platform enables workflow automation, rapid deployments, seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix visual Intelligent Virtual Assistant (IVA) provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com