Zappix Visual IVR & On-Demand Apps handle the repetitive, easily-automated interactions that bog down contact centers during the busy holiday season. Zappix services will improve customer satisfaction while reducing call center costs for these retailers.
BURLINGTON, Mass. (PRWEB) November 14, 2019
Leading Visual IVR vendor, Zappix, has launched its fast, easy to use, automated self-service experiences for two international retail customers. The customers will join several other retail companies leveraging Zappix On-Demand Customer Service solutions to increase customer satisfaction, streamline customer experience (CX), and bring automation and AI to the customer journey.
“Delivering fast, easy-to-use, interactive digital self-service solutions to more consumers is at the heart of what we do every day,” said Yossi Abraham, Zappix president. “Zappix Visual IVR & On-Demand Apps handle the repetitive, easily-automated interactions that bog down contact centers during the busy holiday season. Zappix services will improve customer satisfaction while reducing call center costs for these retailers.”
Zappix solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and emotional connection bring great value. Retail customers use Zappix automation to handle common use cases like Order Tracking, Returns Tracking, Returns Processing, Gift Card Balance Lookup, Account Management, Loyalty Program Information, and more.
An industry-leading fast implementation cycle (launching a full solution in under 4 weeks), allowed Zappix to implement its suite of Retail Solutions in time for the busy holiday season. Benefits for retailers include:
- Lower contact center costs
- Reduced calls to agents
- Improved customer satisfaction (Average NPS over 65)
- Average Handle Time (AHT) reduction of approx. 66%
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Targeted revenue growth opportunities
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.