We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile self-service technologies. Their platform combined with HGS Digital’s CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences.
BURLINGTON, Mass. (PRWEB) September 23, 2020
Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities.
“We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile self-service technologies. Their platform combined with HGS Digital’s CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences,” said Jayme Kiester, Vice President of Channel Partnerships for HGS Digital.
Businesses using the combined innovation of HGS Digital and Zappix benefit from:
Efficient self-service customer service channel, reducing the number of calls reaching live agents
Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
Reduced in-queue waiting time allowing more bandwidth for agents to focus on complex calls leading to better customer satisfaction
Reduced Average Handling Time (AHT)
Automation of payments and collection of other personal sensitive information
“We’re glad to work with HGS Digital delivering the innovative, easy to use, self-service solutions modern consumers demand,” said Yossi Abraham, Zappix president. “Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation and HGS Digital is at the forefront of these efforts.”
Through this partnership, Zappix will help HGS Digital clients implement new, visual solutions for modern customer service and contact center interactions. Clients in the HGS Digital ecosystem have long benefitted from its expertise in technology-powered services in automation, analytics, and digital combined with thorough domain expertise. Now, these clients will experience the benefits of Zappix IVA and Visual IVR.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com
About HGS Digital
With over 250 digital successes and stellar client satisfaction ratings, HGS digital creates frictionless customer experiences that solve complex business problems and improves people’s lives.
We work with leading brands across the world to improve their customer engagement, optimize their operations, reduce costs, and increase revenue. We help brands successfully implement the right tools for your specific needs.
To learn more about HGS Digital, go to http://www.hgsdigital.com