Citizens Medical Center Selects Access to Go Paperless with E-Forms and Electronic Patient Signature in Patient Registration

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Electronic forms management system also will help to get patient documentation into the MEDITECH EHR without manual effort.

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Access’s system seemed like it was the easiest to use, and we can’t wait to get away from paper. Electronic signatures and e-forms will make things easier for patients and our registration clerks.

“Keeping up with paper forms was a constant challenge—making sure we had enough and that they were current versions,” said Vicky Harjes, Director of Patient Access at Citizens Medical Center in Victoria, Texas.

It’s a familiar story for hospitals, medical centers and health systems: dealing with the financial and productivity costs of managing preprinted paper forms, plus the hassles relating to version control and supply. Then there’s the challenge of patients filling out redundant information on multiple forms in the admissions packet and the wasted time involved in scanning and manually indexing these hand written documents.

Harjes and her colleagues decided that transitioning to e-forms and electronic patient signatures was the solution. After evaluating several vendors, they chose Access.

“Access’s system seemed like it was the easiest to use, and we can’t wait to get away from paper,” Harjes said. “Electronic signatures and e-forms will make things easier for patients and our registration clerks.”

One way that the Access solution will benefit patients is by removing the need to enter the same information on multiple forms. Instead, patient demographics will be mapped from MEDITECH onto each e-form and patients will be able to apply secure electronic signatures. The Access system then will send the completed packet into the correct EHR in MEDITECH. Citizens Medical Center IT Director Russell Witte is looking forward to the positive impact on patient satisfaction.

“Patients often wonder why they can use electronic signatures at a grocery store but not at the hospital,” Witte said. “Our ability to offer this with Access will make us look good and will make registration more convenient for patients.”

About Citizens Medical Center
Since 1956, this progressive, major medical center has helped Victoria earn the reputation as one of the best places to live in America for quality healthcare. Citizens Medical Center is a 344-bed acute care hospital providing Victoria and South Texas with the technology and medical sophistication of a big city and the personal care of a small town. Learn more at

About Access
Hundreds of hospitals worldwide use paperless Access solutions to integrate e-forms, electronic patient signatures and clinical data into EHRs. Access helps improve care, eliminate financial and environmental costs and enhance patient safety and downtime planning initiatives. Learn more at and discover how you can help Access’s partner The Last Well bring fresh water & the Gospel to Liberia here.

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