PayJunction is proud to raise the level of service that customers should expect from a Merchant Service Provider. — Alex Estrada
SANTA BARBARA, Calif. (PRWEB) May 03, 2018
PayJunction was named the winner of a Gold Stevie® Award in the Customer Service Department of the Year category in The 16th Annual American Business Awards® on May 1. This marks the second year PayJunction has won a Stevie® Award in this category, having won a bronze in 2017. PayJunction also received a bronze Stevie® Award for Best FinTech Software in this year’s awards.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
PayJunction’s customer service team increased its satisfaction score from 94.2 in 2016 to 95.3 in 2017. The team answered 13,500 more support tickets and 2,475 more calls than it did in 2016. They accomplished this all while maintaining a one-minute call wait time. PayJunction’s customer service team is based out of its Santa Barbara, California, headquarters.
“We are once again honored to have received national recognition from the American Business Awards,” said Alex Estrada, operations manager at PayJunction. “In an industry that often experiences high levels of customer complaints, PayJunction is proud to raise the level of service that customers should expect from a Merchant Service Provider. Recognition as a Gold Stevie Award-winning company proves that it pays to value building long-term relationships over short-term profit.”
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
“The nominations submitted for The 2018 American Business Awards were outstanding,” said Michael Gallagher, president and founder of the Stevie Awards. “The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment.”
Details about The American Business Awards and the list of 2018 Stevie winners are available at http://www.StevieAwards.com/ABA.
Since 2000, PayJunction has disrupted the payment processing industry with transparency and environmental consciousness. As the most comprehensive developer of paperless payment software, PayJunction now processes $4 billion annually and is growing rapidly. Its technology facilitates increased productivity, reduces costs for businesses and mitigates the carbon footprint of an entire industry.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.